Allocations Coordinator - NAM

ARC'TERYX; Vancouver; Hybrid; CAD 62,000 - 77,000; Full time

Benefits offered by this job

Health & wellbeing benefits

RRSP matching & ESPP

Paid time off & wellness time

Parental leave top-up

Outdoor skill-building & professional:

Job summary

ARC’TERYX in North Vancouver is seeking an Allocations Coordinator to join the Merchandise Planning & Allocations team. You will work with Wholesale Territory Managers, Brand Store, and Factory Outlet teams to ensure the right product is in the right place at the right time, delivering an exceptional guest experience.

Based in our North Vancouver office with hybrid flexibility, this role emphasizes cross-functional collaboration, accurate order management, and proactive problem solving.

Qualifications

• 1+ year in a Customer Service, Retail Management, or Allocations role.
• Strong verbal and written communication skills.
• Proactive in communicating with customers via phone and email.
• Strong organizational, interpersonal, and problem-solving skills.
• Attention to detail, including accurate data entry.
• Proficient in Microsoft Office, particularly Microsoft Excel.
• Proactive in identifying the root cause of issues and developing solutions.
• Flexible and adaptable when faced with ambiguity.
• Balanced autonomy and collaboration; strong passion for outdoor living.

Responsibilities

• Acquire broad knowledge of order book management across all customer groups.
• Monitor allocation, delays and risks related to order deliveries; create ad-hoc reports for stakeholders.
• Proactively manage order book fulfillment; ensure releases are accurate and timely.
• Act as hub for communication between retail stores, wholesale customers, territory managers, and internal teams.
• Provide exceptional support to guest-facing teams in assigned doors.
• Mentor new allocations team members.
• Identify issues and gaps in process; support resolutions.
• Support weekly replenishment and store supply ordering for doors.
• Seek opportunities to improve processes to support sales and sell-through.
• Occasional travel for store visits.
• Acquire working knowledge of Arc’teryx products.
• Support additional tasks to achieve objectives.
• Uphold Fair Labor Association Code of Conduct.

Skills

Customer service

Retail management

Allocations

Microsoft Excel

Communication skills

Organizational skills

Problem-solving

Data entry

Team collaboration

Adaptability

Tools

Microsoft Office

Job description

Department

Merchandise Planning & Allocations

Reports to:

Manager, Allocations

Location:

North Vancouver, BC

Your Opportunity at ARC’TERYX:

As an Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Brand Store and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The Merchandise Planning & Allocation team is a cross functional group whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product, at the right quantity, in the right place, at the right time.

If you were the Allocations Coordinator now, here are some of the core activities you would be doing:

• Acquiring a broad knowledge of order book management processes across all customer groups
• Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required
• Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements
• Acting as the hub for communication between the retail store teams, wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned
• Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors
• Supporting various departmental initiatives, including providing mentorship to new allocations team members
• Identifying issues and gaps in process and supporting the team to help find resolutions
• Supporting the weekly replenishment process and store supply ordering process for your assigned doors
• Constantly seeking opportunities to improve processes or better support sales and sell-through
• You may be required to travel occasionally for store visits
• Acquiring a working knowledge of Arc’teryx products and technologies
• Supporting the team with additional tasks as required to help achieve company objectives
• Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing throughout the Arc’teryx supply chain

Here are some of the things you could be working on in the future:

• Assisting in driving sales initiatives and programs
• Identifying and highlighting any concerns in inventory levels as soon as discovered and investigating into options to solve the problem
• Helping to identify regional shortages and overages for the Open To Buy process
• Creating stock transfer orders according to seasonal product flow plans and managing them through to delivery at your assigned Brand Stores and Factory Outlets
• Liaising with the warehouse, stores and merchandising teams to help coordinate smooth integration of replenishment and seasonal product drops

Are you our next Allocations Coordinator?

• You have 1+ year in a Customer Service, Retail Management, or Allocations role
• You have highly effective verbal and written communication skills
• You are proactive and comfortable communicating with customers via phone and email
• You have strong organizational, interpersonal, and problem-solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office, particularly Microsoft Excel
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaborationYou seek the best (sometimes not the easiest) solutions with unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it

$62,000 - $77,000 a year

A reasonable estimate of the pay range is CAD$62,000 - USD$77,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’steryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc’teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
_Commit._We set bold objectives and see them through.