Alberta Health Services Jasper Alberta Administrative Support III

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 40,000 - 50,000; Full time

Job summary

A health care facility in Jasper, Alberta is seeking a Registration, Switchboard, & Patient Information Clerk to manage patient registration and health records. This position involves operating the switchboard, providing reception services, and ensuring compliance with health record integrity. Ideal candidates are fluent in English, have strong keyboarding skills, and knowledge of Microsoft Office. The commitment to patient care and accurate record management is crucial for success in this role.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent required.
• Fluent in written and spoken English.
• Accurate keyboarding skills of a minimum of 40 wpm.

Responsibilities

• Interview and register patients using Connect Care.
• Provide reception services and operate the switchboard.
• Retrieve and scan paper records to the Electronic Clinical Information System.
• Respond to security needs and monitor cameras.
• Process payments and assist residents with trust accounts.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Medical Terminology

Fluent English

Keyboarding Skills

Education

Grade 12 or equivalent

Job description

Overview

Your Opportunity: Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Clerk maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient\'s demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Responsibilities

• Patient Registration – Interview and register patients using Connect Care, collect/verify demographic information, validate insurance and financial information, and complete necessary forms.
• Switchboard and Reception – Provide reception services, operate the switchboard, direct calls or take messages, open/close the office, assist with wayfinding, and greet clients and families.
• Health Records and Information Management – Retrieve, prepare, and scan paper records to the Electronic Clinical Information System; audit scanned records and maintain health record integrity.
• Security and Compliance – Respond to security needs (e.g., monitor cameras, code phones/alerts) and provide information to internal/external care providers as required; ensure access and disclosure requests comply with department, zone and legislative requirements.
• Financial Duties – Process payments on accounts, provide safekeeping, and assist residents with trust accounts as applicable.

Qualifications

• Required Qualifications: Completion of Grade 12 or equivalent.
• Additional Required Qualifications: Working knowledge of Microsoft Outlook, Word and Excel; Medical Terminology Certificate or equivalent (testing will be conducted); Fluent in written and spoken English; Accurate and proficient keyboarding skills of a minimum of 40 wpm (testing will be conducted).
• Preferred Qualifications: MOA, Unit Clerk Course or equivalent; Experience in Patient Registration, Financial Records, and/or Telecommunication.