Alberta Health Services Jasper AB Administrative Support III

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare facility in Jasper, AB is seeking an Administrative Support III to handle patient registration, manage health information, and provide front desk duties. Candidates should have a Grade 12 education, knowledge of Microsoft Office, and medical terminology proficiency. The role includes operating a switchboard and performing financial duties. This full-time position requires effective communication and collaboration with care providers.

Qualifications

• Completion of Grade 12 or equivalent.
• Working knowledge of Microsoft Outlook, Word and Excel.
• Medical Terminology Certificate or equivalent.
• Fluent in written and spoken English.
• Accurate and proficient keyboarding skills of a minimum of 40 wpm.

Responsibilities

• Registers patients using Connect Care and manages patient information.
• Operates the switchboard and provides reception services.
• Maintains the integrity of health records.
• Responds to requests for access and disclosure.
• Performs financial duties such as receiving payments.
• Verifies and collects demographic and insurance information.
• Creates unique life time identifiers and supports registration.
• Monitors security systems and supports site safety protocols.
• Collaborates with care providers to share information.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Medical Terminology

Keyboarding skills (40 wpm)

Fluent in English

Education

Grade 12 or equivalent

MOA, Unit Clerk Course or equivalent

Job description

Job Details

• Location: Jasper, AB


• Salary: $23.53–$28.60 per hour


• Job Type: Full-time


• Shift/Schedule: Weekends as needed; Evening shift; Day shift


• Posting End Date: 18-AUG-2025


• Date Available: 08-SEP-2025

Overview

Your Opportunity: Reporting to the Health Information Management Supervisor, the Registration, Switchboard, & Patient Information (RSPI) Clerk is responsible for Patient Registration, Switchboard, Finance, and Health Record functions. The RSPI Administrative Support III maintains the integrity of the health record through retrieving, preparing, scanning paper records to the Electronic Clinical Information System and auditing scanned records. The position responds to telephone requests for access and disclosure in accordance with department, zone and legislative requirements. Interviewing and Registration of patients utilizing health care information system (Connect Care) to include the collection/verification of patient’s demographic information as well as validating insurance, financial information, and other necessary forms. This process includes reception, application of identification wristbands on patients, providing wayfinding, creating unique life time identifiers for non-residents of Alberta and other clerical duties to support the registration process. Provides reception services, operating the switchboard and directing calls or taking messages as appropriate, opening and closing the office, wayfinding, greeting clients and families. Monitors security cameras if applicable and code phones/alerts as required in the site. Provides information to internal and external care providers on request. Performs financial duties such as receiving payments on accounts, providing safekeeping, and where applicable assisting residents with trust accounts.

Responsibilities

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Registers patients and manages patient information using Connect Care and other health information systems.


• Operates the switchboard, provides reception services, greets clients and families, and directs calls or messages.


• Maintains the integrity of health records by retrieving, preparing, scanning, and auditing records in the Electronic Clinical Information System.


• Responds to requests for access and disclosure in accordance with department, zone and legislative requirements.


• Performs financial duties such as receiving payments, safekeeping, and, where applicable, assisting residents with trust accounts.


• Verifies and collects demographic, insurance, and financial information; applies identification wristbands and provides wayfinding.


• Creates unique life time identifiers for non-residents of Alberta and supports registration processes.


• Monitors security systems and supports site safety protocols as applicable.


• Collaborates with internal and external care providers to share information as required.

Qualifications

• Required Qualifications: Completion of Grade 12 or equivalent.


• Working knowledge of Microsoft Outlook, Word and Excel.


• Medical Terminology Certificate or equivalent (testing will be conducted).


• Fluent in written and spoken English.


• Accurate and proficient keyboarding skills of a minimum of 40 wpm (testing will be conducted).

Preferred Qualifications

• MOA, Unit Clerk Course or equivalent.


• Experience in Patient Registration, Financial Records, and/or Telecommunication.