AIS Onboarding, Senior Associate

State Street; Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading financial services firm in Montreal is looking for an AIS Onboarding Officer to support the onboarding process for clients. This role requires knowledge of transfer agency and fund accounting, with strong problem-solving skills. Ideal candidates will have a bachelor’s degree and relevant experience, and will contribute to ensuring client satisfaction. Join a dynamic team focused on making a mark in the financial services industry.

Benefits

Comprehensive benefits package

Flexible Work Program

Educational support for development

Qualifications

• 2-4 years of related experience in transfer agency, fund of funds, or fund accounting.
• Proficient in email management and knowledge of Private Equity funds would be an asset.

Responsibilities

• Support the end-to-end life cycle of onboarding new and existing clients.
• Lead onboarding, conversion, migration, and client change activities.
• Build and maintain functional and technical knowledge to handle client inquiries.

Skills

Knowledge of Hedge Fund Products

Microsoft Office Suite proficiency

Strong understanding of Transfer Agency

Education

Bachelor’s degree

Job description

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

We are focused on hiring and developing the most talented people in the industry. We look for employees with diverse backgrounds and perspectives who will thrive in an entrepreneurial culture and contribute to our long‑term success.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

An AIS Onboarding Officer you will be a key member supporting the end to end life cycle of onboarding both new and existing clients to Alpha Frontier (aFast model). As a leader of this dedicated onboarding team, the Global Security Master will be a major component of the role as well as recon, review and troubleshooting will be vital. They will also participate in various projects both client facing and internally.

• Help lead onboarding, conversion, migration and client change activities
• GSM recon of Private Equity and Hedge Funds
• Trade load and recon of client shares, cost market value etc.
• Review and assist staff with month‑end fund of funds trading, review client data packages and assist in resolving related queries, audits and other ad hoc financial reports as required.
• Deliver services in accordance with Standard Operating Procedures and ensure that assigned work is performed to meet internal standards
• Resolve routine problems using own initiative and elevate complex issues as needed
• Conduct self‑review for completed activities and review completed activities for A2 and Senior associates
• Maintain relevant documentation for assigned activities
• Perform research and resolution on exception items; elevate unresolved issues to management as needed
• Proactively share new ideas to support process improvement and changes to team processes
• Embrace system and process changes and implement as directed
• Build and maintain positive working relationships with colleagues in all locations
• Communicate effectively with others and seek clarifications where required
• Demonstrate progression of process knowledge and understanding of all relevant functional activities in the team
• Maintain professional integrity when dealing with clients and internal business partners
• Primary operational day to day contact for clients as required
• Build and maintain functional and technical knowledge across disciplines to enable handling the majority of client inquiries at the point of contact
• Support client service delivery for operational and risk activities
• Support inter‑departmental processing and client servicing activities to ensure client satisfaction is met through adherence to SLAs
• Manage own development by engaging in the PPR process, seeking feedback from others and by attending mandated and relevant training
• Identify and report all risk and compliance issues, breaches and suspicious activities
• Act in accordance with Risk Excellence as part of our Way Ahead foundation
• Perform other duties as required

Education & Preferred Qualifications

• Proficient with a Bachelor’s degree
• 2-4 years of related experience in transfer agency, fund of funds or fund accounting.
• Proficient in email management and Knowledge of Private Equity funds would be an asset

Additional requirements

• Knowledge of Hedge Fund Products including Fund of Hedge Funds
• Exposure to hedge fund audits, Fund of Funds trading process, pricing, corporate action, cash/position reconciliations, side‑pockets, and fee calculation
• Fund of Funds trading documents such as subscription document, redemption document and transfers forms knowledge is an advantage
• Knowledge of Private Equity funds would be an asset
• Strong understanding of Transfer Agency, Custody and Regulatory background to Funds Industry.
• High proficiency in Microsoft office suite

About us

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

End Date: January 26, 2026

For further information, and to apply, please visit our website via the “Apply” button below.