Airport Terminal Services & Standards Analyst

Greater Toronto Airports Authority; Toronto; Vor Ort; CAD 54.000 - 77.000; Vollzeit

Zusammenfassung

The Greater Toronto Airports Authority (GTAA) is hiring an Analyst, Terminal Services and Standards for a one-year term in Toronto. The role focuses on developing SOPs, monitoring contracts, and driving performance across service providers and internal teams to ensure compliance with operational standards.

You will work with internal stakeholders and external partners to identify service needs, draft requirements for scopes, and support EOI/RFP activities, contributing to operational excellence

Qualifikationen

• 3 years of experience in airport operations or similar
• 2 years in contract tendering, procurement and administration
• 2 years of stakeholder relationship management with airport operators and government agencies
• Experience implementing and monitoring data and contract management systems
• Experience in investigations, audits and service assessments
• Ability to obtain Transportation Security Clearance
• Post-Secondary diploma/degree focused on Aviation Management or Business

Aufgaben

• Develop and deliver SOPs and guidance for Terminal Services and Standards
• Coordinate workplans, daily reports and performance metrics with internal teams and vendors
• Ensure contract compliance and service level adherence in collaboration with stakeholders
• Draft requirements for scope of services and support EOI/RFP processes
• Monitor inspections, audits and performance data to identify improvements
• Communicate compliance requirements and respond to issues with Manager, Terminal Services and Standards
• Represent the team in meetings with Facilities and Operations
• Maintain strong relationship with internal GTAA departments for support facilities
• Provide input on initiatives, technologies and process changes to meet corporate goals
• Assist in internal and external audits related to health, safety and environment

Kenntnisse

Contract tendering

Procurement

Relationship management

Data collection

Data trending & analysis

Audits & assessments

Security clearance

Ausbildung

Post-Secondary diploma/degree (Aviation Management or Business)

Tools

Perspective

MS Office 2010

Word

Excel

Visio

Publisher

Outlook

Jobbeschreibung

The Greater Toronto Airports Authority (GTAA) is hiring an Analyst, Terminal Services and Standards for a one-year term in Toronto. The role focuses on developing SOPs, monitoring contracts, and driving performance across service providers and internal teams to ensure compliance with operational standards.

You will work with internal stakeholders and external partners to identify service needs, draft requirements for scopes, and support EOI/RFP activities, contributing to operational excellence