Airport Retail Ops Leader — Multi-Unit

Dufry; Southwestern Ontario; On-site; CAD 62,000 - 76,000; Full time

Job summary

A leading travel retailer is seeking a Retail Multi-Unit Manager to provide operational leadership across multiple stores. This role supports financial performance and ensures that all retail locations maintain high standards for cleanliness and staffing. The ideal candidate will have significant experience in retail operations and multi-unit management, with a strong focus on employee engagement and financial targets. This position requires strong leadership skills and the ability to drive adoption of new technologies.

Qualifications

• Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

Responsibilities

• Ensure all stores are prepared for next-day opening and management executes opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets.
• Champion employee engagement, diversity, and inclusion initiatives.

Skills

Operational Leadership

Financial Acumen

People Development

Customer Focus

Strategic Thinking

Change Leadership

Education

Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field

Tools

POS systems

Inventory management software

Scheduling systems

Job description

A leading travel retailer is seeking a Retail Multi-Unit Manager to provide operational leadership across multiple stores. This role supports financial performance and ensures that all retail locations maintain high standards for cleanliness and staffing. The ideal candidate will have significant experience in retail operations and multi-unit management, with a strong focus on employee engagement and financial targets. This position requires strong leadership skills and the ability to drive adoption of new technologies.