Airport Lounge Host: Guest Experience Lead

Swissport International AG; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A global leader in aviation services is seeking a Lounge Agent in Toronto to provide exceptional customer service in an airport lounge setting. The role involves overseeing lounge operations, greeting passengers, and maintaining high service standards. Candidates must have a minimum of 2 years bar experience and excellent communication skills. This position offers competitive pay and various benefits.

Benefits

Competitive pay rate

Paid training

Group benefits (Insurance, RRSPs)

Uniform

Qualifications

• Minimum of 2 years bar experience required.
• Available to work various shifts, including nights and weekends.
• Self-motivated and able to work independently.

Responsibilities

• Provide exceptional customer service to passengers.
• Oversee buffet replenishment and guest requests.
• Ensure cleaning procedures are followed during the shift.

Skills

Excellent customer service

Experience in bar service

Communication skills

Organizational skills

Education

High School diploma or GED equivalent

Smart Serve and Food Handlers Certificate

Tools

Microsoft applications (Word, Excel, PowerPoint)

Job description

A global leader in aviation services is seeking a Lounge Agent in Toronto to provide exceptional customer service in an airport lounge setting. The role involves overseeing lounge operations, greeting passengers, and maintaining high service standards. Candidates must have a minimum of 2 years bar experience and excellent communication skills. This position offers competitive pay and various benefits.