Airport Duty Manager

City of Kelowna; Kelowna; On-site; CAD 97,000 - 111,000; Full time

Job summary

A regional airport authority is seeking an Airport Duty Manager to oversee daily operations at Kelowna International Airport. The successful candidate will ensure compliance with all airport policies while managing relationships with tenants and the community. Key qualifications include a post-secondary diploma in business and a minimum of five years' experience in airport operations. This position offers an annual salary between CAD 97,500 to 110,500 with excellent benefits including health insurance and a pension plan.

Benefits

Comprehensive benefits package

Employer-paid health insurance

Paid vacation

Pension plan

Qualifications

• Minimum five (5) years of experience in airport operations or related environment.
• Strong leadership and team coordination skills in fast-paced situations.
• Ability to assess operational issues quickly and make sound decisions under pressure.

Responsibilities

• Manage daily operations at the Kelowna International Airport.
• Ensure compliance with airport operational policies and procedures.
• Lead communication with airport tenants and service providers.

Skills

Knowledge of airport operations

Leadership

Problem-solving

Communication skills

Education

Post-secondary diploma in business administration or related field

Accredited Airport Executive (AAE) designation

Incident Command Systems (ICS) certification

Job description

Please see Special Instructions for more details.

The annual salary for this position ranges from $97,500 – 110,500 (salary range under review), depending on qualifications and experience. Most candidates can expect to start in the lower to mid-range of this scale, with opportunities for salary growth based on performance and tenure. In addition to the base salary, we offer a comprehensive benefits package that includes employer‑paid health insurance, an earned day‑off program, paid vacation and one of Canada’s top pension plans.

Note: Please attach copies of your education/membership(s) as "other documents".

Posting Information

Posting Number: CK53932P

Position Title: Airport Duty Manager

No. of Staff Required: 1

Position Type: FT

Position Groups: Management and Exempt

Division: Airport (DV105)

Department: Airport Operations Management (DP109)

Department Name: Airport Operations

Branch: Airport Operations (BR107)

Purpose of your Position - Non Union

The Airport Duty Manager (ADM) is an all‑encompassing role that deals with all aspects of daily operations at the Kelowna International Airport. This position ensures compliance with established airport operational, environmental, safety and security policies and procedures with both airport staff and tenants – which have direct impacts on the airport’s ability to meet its Airport Certification obligations to Transport Canada. The position is responsible for the management of airport operational systems, processes and procedures; and the evaluation and documentation of service for quality assurance.

Classification Summary - Union

Duties - Union

Results and Activities - Non union

Manage day to day operations of all airport facilities and services to:

• Ensures daily compliance with the Airport Operating Certificate, Canadian Aviation Regulations and Transport Canada Head Lease and Airport procedures and policies
• Ensures the continuity of operations and implements contingencies during failures and emergencies
• Ensures airport facility performance through regular inspections, audits, evaluations & investigations
• Confirms corrective measures are implemented

Manage the Integrated Operations Centre (IOC):

• Lead the communication channel with airport tenants, licensees, and service providers to audit, evaluate business practices and document delivery of services for quality assurance and problem‑solve issues as required
• Optimize terminal and apron operations (check‑in, gating and baggage)
• Guiding, directing and supporting the IOC staff in making operational decisions

Manage relationships with guests and community

• Respond to general inquiries and service requests from airport guests and the community
• Accept complaints regarding a variety of concerns from the public, review, investigate, resolve and escalate as appropriate
• Audit concessions against performance standards to meet customer expectations

Manage day‑to‑day operational safety and security processes to ensure regulatory compliance

• Assess situations for potential hazard, audit, report and follow through on safety and security issues
• Work with tenants and staff to action scenarios that may jeopardize safety
• Process Safety, Security and Environmental Incident Reports. Reviews, investigates, resolves or escalates as appropriate
• Monitor daily activities of security contractor, airport police and CATSA contractor

Manage human resources (evening and weekend shifts):

• Assess quality of work, assign and verify completion of tasks, discipline, train, motivate employees at regular meetings, during emergency situations and after normal business hours.
• Assess operating conditions and approve additional human resource requirements

Knowledge - Non Union

• Post‑secondary diploma in business administration or related field. Equivalent combination of education and experience may be considered.
• Minimum five (5) years of progressive experience in airport operations, aviation or a related environment, including airport operational systems monitoring experience.
• Accredited Airport Executive (AAE) designation or Airport Management Professional Accreditation Program (AMPAP); or ability to obtain within 3 years
• Incident Command Systems (ICS) certification, Level 100 or ability to obtain within six (6) months.
• Minimum of two (2) years experience in supervising staff or managing operational teams in a unionized environment is preferred.
• Experience working at a federally regulated airport or within a Canadian airport authority is an asset.
• Project management experience is an asset.

Specific mandatory knowledge includes: Canadian Aviation Regulations, Canadian Aviation Security Regulations and Aerodrome Security Measures, Airport operational systems monitoring experience, Airport Emergency Plan, Airport Operations Procedures, APM Circulars, Radio License and Airside Vehicle Operators Permit, Airport restricted area access clearance and restricted area pass program.

Skills & Abilities - Non Union

• Thorough knowledge of airport operations, including airside, terminal, and landside functions is essential.
• Knowledge of emergency response procedures, incident command systems (ICS), and airport security protocols.
• Ability to assess operational issues quickly and make sound, timely decisions under pressure.
• Strong leadership and team coordination skills, especially in fast‑paced or emergency situations.
• Effective communication and interpersonal skills to interact with stakeholders, including airlines, tenants, emergency services, and regulatory agencies.
• Proficient in writing incident reports and using digital tools for operations management.
• Ability to interpret and apply policies, procedures, and legal and regulatory requirements consistently.
• Strong conflict resolution and problem‑solving skills.
• Ability to work independently and take initiative while maintaining accountability.
• High attention to detail and situational awareness in dynamic operational environments.
• Physical ability to conduct inspections and respond to incidents in all weather conditions.
• Ability to develop and maintain positive and effective working relationships with employees and a wide network of internal and external stakeholders.
• Ability to use a variety of information technologies and standard office and operation‑specific software applications.
• Familiarity with Airport and City of Kelowna values and ability to support an ethical, supportive, and respectful workplace culture that champions equity, diversity, and inclusion.
• High level of integrity and ethical conduct, with a commitment to maintaining the highest standards of safety and compliance.
• Ability to maintain confidentiality on all sensitive matters and to deal tactfully and effectively with elected officials, staff and management, media, and members of the public.

Attention to detail; time management; excellent written and oral; ability to make prompt, sound decisions; excellent conflict resolution; display leadership, provide excellent customer service, work independently as well as part of a team and work well under pressure.

Posting Text

Physical Demands

Position is required to be indoors and outdoors. Exposures to variety of weather conditions and aviation related exposures such as prop wash, jet blast, noise, etc. (PPE provided)

Special Instructions to Applicant

The annual salary for this position ranges from $97,500 – 110,500 (salary range under review), depending on qualifications and experience. Most candidates can expect to start in the lower to mid‑range of this scale, with opportunities for salary growth based on performance and tenure. In addition to the base salary, we offer a comprehensive benefits package that includes employer‑paid health insurance, an earned day‑off program, paid vacation and one of Canada’s top pension plans.

Note: Please attach copies of your education/membership(s) as "other documents".

Additional Hiring Information

Other Requirements:

• Must be eligible to work in Canada.
• Must be able to obtain and maintain Transportation Secret Security Clearance (TSC) from Transport Canada, Airside Vehicle Operator Permit (AVOP) and Radio Operator’s Certificate, Aeronautical as a condition of employment.
• Must maintain a valid BC Driver’s Class 3 License and satisfactory driving record as a condition of employment.
• Ability to work rotating shifts, including nights, weekends, and holidays in a 24/7 operation.
• Must be willing to work outside normal work schedule to meet operational requirements (including crisis and emergency incident management), including nights, weekends, and holidays.
• Ability to travel to various locations across the region as required. Ability to travel occasionally to domestic or international meetings and conferences as required.

Pay Rate

97,413.11 – 110,498.63

Posting Date

12/09/2025

Closing Date

01/08/2026

Days of Work

Monday to Sunday possible due to operational needs

Standard Hours per Day

7.5

Hours of Work

Shift work; varies due to operational requirements

Work Location

KELOWNA INT'L AIRPORT

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Driver's Abstract

Optional Documents

• References
• Other Document 1
• Other Document 2
• Other Document 3
• Other Document 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you possess post‑secondary education in Airport Management or a related field?
  • None
  • Yes, in Airport Management
  • Yes, in a related field
  • Yes, in a non‑related field
• * What is your current level of working knowledge of the Canadian Aviation Security Regulations (CASRs)?
  • I have no knowledge
  • I have some working knowledge
  • I am fully versed on Canadian Aviation Security Regulations.
• * How many years of experience do you have working at an airport or with Transport Canada aerodrome regulations?
  • None
  • 1‑3 years
  • 3‑5 years
  • More than 5 years
• * Do you currently possess the Accredited Airport Executive (AAE) professional designation?
  • No
  • Yes
  • Currently in progress
  • Have held it in the past
• * How many years recent experience do you have in airport, airline or directly related operations?
  • None
  • 1 to 3 years
  • 3 to 5 years
  • More than 5 years
• * How many years experience do you have working with Airport Operation Procedures?
  • None
  • 1‑3 years
  • 3‑5 years
  • More than 5 years
• * Do you currently have or are you able to obtain a Restricted Radio Operators License?
  • Yes Currently have
  • Yes can obtain
  • Cannot obtain
• * How many years experience do you have working at an airport?
  • None
  • 0 to 1 year
  • 1 to 2 years
  • 2 to 4 years
  • Over 4 years
• * The airport operates 365 days a year. This position requires you to work day and night shifts, including weekends and holidays; are you available to work these types of shifts?
  • Yes
  • No
• * Which BC Driver's Licence class do you currently hold?
  • None
  • Class 7 (N)
  • Class 5
  • Class 5 (with Air Brake endorsement)
  • Class 3 (with Air Brake endorsement)
  • Class 1 (with Air Brake endorsement)
  • I have a Driver's Licence from out of province
  • Other