Airport Customer Experience Specialist

Jazz Aviation; Terrace; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading airline in Canada is seeking a Customer Service Agent to support passengers at airport counters and gates. You'll provide exceptional customer service, handle ticketing processes, and assist passengers with check-in. Ideal candidates have strong interpersonal skills, a high school diploma, and preferably some airline experience. This role emphasizes safety and customer satisfaction, with flexible shifts and growth opportunities in a dynamic environment.

Benefits

Special airfare rates

Car rental discounts

Hotel accommodation offers

Vacation packages

Career advancement opportunities

Qualifications

• Minimum one year of customer service experience.
• Must obtain and maintain a Restricted Area Identification ID pass.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist passengers at the airport counters and gates.
• Handle customer complaints and inquiries.
• Process ticketing and daily sales reports.

Skills

Customer service experience

Interpersonal skills

Problem-solving ability

Ability to work varying shifts

English language proficiency

French language proficiency

Education

High school diploma or equivalent

Tools

Airline reservation system experience

General computer skills

Job description

A leading airline in Canada is seeking a Customer Service Agent to support passengers at airport counters and gates. You'll provide exceptional customer service, handle ticketing processes, and assist passengers with check-in. Ideal candidates have strong interpersonal skills, a high school diploma, and preferably some airline experience. This role emphasizes safety and customer satisfaction, with flexible shifts and growth opportunities in a dynamic environment.