Airline Customer Service Lead & Ops Scheduler

Executive Aviation; Comox; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation services firm in Comox is seeking a Customer Service Leader to coordinate the Customer Service team at the Comox Airport. The ideal candidate will have airline customer service experience, exceptional people skills, and the ability to handle fast-paced environments. Responsibilities include scheduling, liaising with airline partners, and ensuring operational challenges are addressed. Competitive hourly pay with excellent growth potential is offered.

Benefits

Comprehensive Health benefits

Flight benefits

Progressive wage ranges

Qualifications

• 2 years’ experience as a Counter Agent, with gradual increase in responsibilities.
• Successful completion of all Training and Read and Signs.
• A RAIC/ Security Clearance pass.

Responsibilities

• Schedule Customer Service agents.
• Review flight logs to ensure all billable items are captured.
• Track passenger counts for monthly airport submission.
• Ensure all baggage deliveries have been completed.
• Work positively with airline crew.

Skills

Strong customer service skills

Great attention to detail

Ability to work in fast-paced environments

Job description

A leading aviation services firm in Comox is seeking a Customer Service Leader to coordinate the Customer Service team at the Comox Airport. The ideal candidate will have airline customer service experience, exceptional people skills, and the ability to handle fast-paced environments. Responsibilities include scheduling, liaising with airline partners, and ensuring operational challenges are addressed. Competitive hourly pay with excellent growth potential is offered.