Airline Customer Service Lead & Operations Coach

Jazz Aviation; Yellowknife; On-site; CAD 50,000 - 60,000; Full time

Job summary

A regional airline in Canada seeks a Customer Service Supervisor to lead local teams and ensure outstanding safety and service. Responsibilities include managing operations, staff training, reporting, and adherence to company policies. Candidates should possess a high school diploma, customer service experience, and strong communication skills. Bilingualism is a plus, with a starting compensation package aligned with local standards.

Qualifications

• Customer Service Agent experience required.
• Past supervisory experience is an asset.
• Strong interpersonal skills and flexibility.

Responsibilities

• Lead and coach customer service employees.
• Oversee all station operations and report on issues.
• Ensure compliance with safety and company policies.

Skills

Planning, Organizing / Work Management

Initiative

Coaching

Leadership

Judgment / Problem Solving

Adaptability

Safety Awareness

Diversity

Communication

Influence / Impact

Education

High school diploma or equivalent

Tools

RES III

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A regional airline in Canada seeks a Customer Service Supervisor to lead local teams and ensure outstanding safety and service. Responsibilities include managing operations, staff training, reporting, and adherence to company policies. Candidates should possess a high school diploma, customer service experience, and strong communication skills. Bilingualism is a plus, with a starting compensation package aligned with local standards.