Airline Customer Service Agent — Fast-Paced, Impactful Role

Jazz Aviation LP; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian airline in Kelowna is seeking a part-time Customer Service Agent to provide exceptional service by assisting passengers at airport counters and gates. Responsibilities include greeting passengers, checking in baggage, and resolving complaints. The ideal candidate has a high school diploma, customer service experience, and excellent communication skills in English. Bilingualism is a plus. The role offers great benefits such as special rates on airfare and hotel accommodations.

Benefits

Special rates on airfare

Car rental discounts

Hotel accommodation discounts

Vacation packages

Career path opportunities

Qualifications

• Minimum one (1) year of customer service experience.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Demonstrated judgment and problem-solving ability.
• Ability to work varying shifts and handle tight deadlines.

Responsibilities

• Greet and serve passengers at airport counters and gates.
• Make reservations and assess fares using an airline computerized system.
• Handle and resolve customer complaints.
• Assist passengers requiring special handling.

Skills

Customer service

Problem-solving

Interpersonal skills

Typing

Communication (English)

Communication (French)

Education

High school diploma or equivalent

Job description

A leading Canadian airline in Kelowna is seeking a part-time Customer Service Agent to provide exceptional service by assisting passengers at airport counters and gates. Responsibilities include greeting passengers, checking in baggage, and resolving complaints. The ideal candidate has a high school diploma, customer service experience, and excellent communication skills in English. Bilingualism is a plus. The role offers great benefits such as special rates on airfare and hotel accommodations.