Airborne Mission Systems Technician Field Service Representative

General Dynamics Corporation; Town of Trenton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading defence technology firm in Trenton, Canada, is seeking an experienced Airborne Mission Systems Technician Field Service Representative to support military aircraft maintenance and operations. The ideal candidate will have expertise in aerospace telecommunications, cybersecurity, and strong customer relations skills. This role involves direct training, tooling development, and customer liaison for the Royal Canadian Air Forces. Candidates must meet security requirements and be eligible to work in Canada.

Benefits

Flexible Work Environment

Professional Development Resources

Comprehensive Health Benefits

Qualifications

• Experience in Aerospace Telecommunication Information Systems or equivalent.
• Deep understanding of cybersecurity and networking.
• Team collaboration and leadership experience.
• Experience with military or defence projects.
• Experience with aircraft maintenance technicians.

Responsibilities

• Serve as primary SME for the MAISR PME.
• Develop and manage maintenance processes and tools.
• Provide training and support for aircraft maintenance.
• Liaise with customers and Fielded Systems Support Services.
• Maintain relationships with WSM and end-customers.

Skills

Aerospace Telecommunication Information Systems

Cybersecurity

Networking

Customer relations

Military or defence experience

Technical problem resolution

Tools

Microsoft Networking Certificate

Cisco Networking Certificate

Job description

Airborne Mission Systems Technician Field Service Representative

Company Description

At General Dynamics Mission SystemsCanada, our focus extends beyond engineering technology solutionswe are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the worlds most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Why Join Us?

• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role.
• Professional Development: We offer a number of resources and support to help develop your professional toolkit! You should anticipate regular progress reviews as well as access to educational assistance, professional designations and certification support, training and more!
• Total Rewards: Consider it coveredhealth, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.

Job Description

We are currently hiring for an Airborne Mission Systems Technician to work at our customer site in Trenton for our Manned Airborne Intelligence, Surveillance and Reconnaissance (MAISR) In-Service Support Program.

This is a long-term program in which GDMSC and our partner, Voyageur Aviation, will provide a full-suite of maintenance and engineering services for the Royal Canadian Air Forces new fleet of Beechcraft King-Air 350 Extended Range aircraft and its ground training devices. The services include airworthiness, program management, flight safety, maintenance, material management, technical publications, and engineering support to modifications. We will provide these services at their Main Operating Base (MOB) 8 Wing, Trenton, Ontario and wherever and whenever the aircraft are deployed internationally in support of DND operations.

Responsibilities include:

• Serving as the primary Team CERTAS (Canadian Enhanced Remote Tactical Air Surveillance) subject matter expert for the MAISR PME, including its Mission Management System, the PTT and the SIL
• Develop and manage personnel, processes and tools related to the delivery of maintenance that supports a very high level of aircraft availability
• Provide training, coaching, guidance and support to the Voyageur Aviation AMEs and technicians associated with the maintenance and troubleshooting of the aircraft PME, the Part Task Trainer and the SIL.
• Liaise with and provide support to internal and external customers and the Fielded Systems Support Services team for the delivery of comprehensive customer service
• Develop and maintain the relationship with WSM, end-customer personnel and OEMs for all PME related elements of the MAISR aircraft, including its Mission Management System software and all sensor systems.
• Maintain an awareness of future upgrades, capabilities and enhancements that could deliver additional value to the MAISR customers
• Liaise with WSM, WSM Liaison, Airworthiness Senior Design Engineer, Configuration Management (CM) and Integrated Logistics Support (ILS) and training matters pertaining to the MAISR fleet and its support systems (PTT and SIL).

Represent Team CERTAS at meetings with OEMs and with customers in matters related to the performance of the PME. This is expected to include Operator working groups, meetings, IPTs, presentations and preparation of reports

Qualifications

• Experience in Aerospace Telecommunication Information Systems or equivalent
• Deep understanding of cybersecurity and networking
• Experienced at working as part of a team and leading teams
• Experience with military or defence projects
• Experienced at working with FSRs, AMEs and/or aircraft maintenance technicians
• Experienced and skillful in customer relations
• Ability to resolve technical issues including replication in a SIL environment

Assets

• Microsoft and/or Cisco Networking Certificate
• Detailed knowledge of Project planning, execution, and control
• Knowledge of Transport Canada or the Federal Aviation Administrations Airworthiness Certification regulations
• In depth understanding of the DND Airworthiness Program, including the Technical Airworthiness Manual
• Deep understanding of aircraft installation, sensor integration and the airborne sensor systems typically found in ISR applications
• Experienced at working under field conditions
• Experienced with installation and other fielding, delivery and/or retrofit projects

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via [e-mail] .

General Dynamics Mission Systems-Canada is one of Canada's leading C4ISR and defence electronics companies, with a worldwide reputation for excellence in the production of technology-based, integrated solutions for land, airborne, maritime and cyber applications.