Air Export Agent

American President Lines; Mississauga; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional Development Opportunities

Continuing Education

Job summary

CEVA Logistics in Canada is seeking an Air Export Agent to coordinate the air export function and deliver a quick, courteous, and efficient customer experience while maintaining competitive costs.

You will receive orders, analyze needs, negotiate rates, book space, and verify documents to ensure regulatory compliance. A strong focus on accuracy and timeliness is essential for success in this role.

Qualifications

• Fluency in English (written and oral).
• Collegial studies or diploma in professional studies or the academic equivalent.
• Experience in air freight and customer service is required.
• Strong interpersonal and communication skills.
• Organizational and time-management abilities are essential.

Responsibilities

• Coordinate the activities of the air export department to ensure quick, courteous and efficient customer experience.
• Receive orders from clients and analyze their needs; communicate with stakeholders to offer superior service.
• Negotiate rates and book airline cargo space; ensure freight is shipped on time.
• Verify documents (customs, origin, permits) to ensure regulatory compliance.
• Maintain accurate shipment files and enter data per ISO standards; organize pickup and booking.
• Invoice clients and manage costs in line with service agreements.
• Perform required trainings including dangerous goods transport and good distribution practices.

Skills

Fluent English

Interpersonal skills

Team player

Time management

Attention to detail

Clear communication

Education

Diploma or professional studies

Tools

Microsoft Office

Job description

Air Export Agent

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YourRole:

To coordinate the activities of the air export department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both CEVA Logistics and our clients. Keep clients informed of the status of their shipment.

What You'll be Doing:

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders in order to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organize the pick-up and delivery of freight according to booking.
• Negotiate rates and book airline cargo space and ensure that freight is shipped on time.
• Verify documents (B13, certificate of origin, credit letter, permit etc.) to ensure compliance with customs regulations.
• Transmit notices and documentation to the client, CEVA Logistics network and /or recipient, including rates.
• Keep shipment files, CEVA Logistics network and agents updated.
• Invoice clients, ensuring that all charges for services rendered are included, and all costs are applied according to the agreements (if necessary, verify client’s credit with the Accounting Department)
• Comply with procedures established by CEVA Logistics, and within deadlines (performance indicators).
• Establish notice periods and follow up on claims.
• Issue non-conformity notices and customer complaints in accordance with ISO procedures.
• Complete all trainings required for the job, including but not limited to the transportation of dangerous goods, the good distribution practices of pharmaceutical products.
• All other duties as requested by the immediate supervisor.

What we're looking for:

• Collegial studies or diploma in professional studies or the academic equivalent
• Experience required in air freight
• 2 years in customer service
• Basic knowledge of Microsoft Office Suite
• Fluency in English, bothwritten andoral
• Ability to communicate clearly
• Excellent interpersonal skills
• Team player
• Organizational and time management skills
• Detailed-oriented
• Sense of urgency

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.