AI Solutions Engineer, Technology Workplace Services

Neobankbeat; Toronto; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and ADP

Employee Share Purchase Plan

Maternity/Parental top-up

Generous vacation policy and personal

Virtual events

Career Development program

FinTech growth opportunity

Job summary

EQ Bank, a leading Canadian FinTech, is hiring an AI Solutions Engineer to identify, design, and govern AI-enabled solutions that strengthen service delivery and digital workplace efficiency.

You will work with TWS, business stakeholders, and technology teams to build secure, scalable, and testable solutions using enterprise AI, automation, analytics, scripting, and low-code platforms, with hybrid work in Toronto.

Qualifications

• Hands-on solution engineering using enterprise AI, automation, analytics, scripting, and low-code platforms.
• Business analysis and process improvement with cross-functional teams.
• Collaborate with TWS and technology teams to deliver secure, scalable solutions.

Responsibilities

• Identify, design, and govern AI-enabled and automated solutions.
• Improve service delivery, productivity, and digital workplace experience.
• Ensure testing, documentation, change management, monitoring, and human oversight.

Skills

AI engineering

Business analysis

Process optimization

Automation

Analytics

Scripting

Low-code platforms

Education

Tools

Enterprise AI platforms

Automation tools

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Technology Workplace Services AI Solutions Engineer identifies, designs, builds, governs, and improves AI-enabled and automated solutions that strengthen TWS service delivery, employee productivity, operational efficiency, and the digital workplace experience. The role combines business analysis and process improvement with hands-on solution engineering using approved enterprise AI, automation, analytics, scripting, and low-code platforms. The incumbent works with TWS, business stakeholders, technology teams, and control functions to deliver secure, scalable, supportable, and measurable solutions with appropriate testing, documentation, change management, monitoring, and human oversight. Targeted TWS operational support remains part of the role to maintain service context, validate outcomes, and support business continuity.

What we offer [For full-time permanent roles]

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier-free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.