AI Product Manager - Agency Exp Required

Tribalscale Inc.; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

TribalScale in Toronto is seeking a Digital Product Manager to own client engagements end-to-end, from scoping to shipped product. You will work across greenfield AI agent projects, platform rebuilds, and enablement initiatives, partnering with engineering teams to deliver high-impact digital solutions.

You’ve led multiple client relationships in an agency or consulting setting and can translate business problems into sequenced work while maintaining strong executive-level communication and

Qualifications

• 5+ years in product management with ownership of scope, roadmaps, and delivery outcomes.
• Agency or consulting experience across multiple clients.
• Experience across at least two engagement types (greenfield, legacy rebuild, enablement).
• Hands-on experience with AI agents and agentic workflows.
• Comfortable working with agentic engineers and technical teams.
• Teaching instinct to explain agentic concepts to non-technical stakeholders.
• Strong client-facing presence to present to VP-level stakeholders and manage expectations.

Responsibilities

• Own client engagements end-to-end from discovery to delivery.
• Scope and run greenfield product builds, turning ideas into sequenced roadmaps.
• Lead platform rebuilds and modernization engagements with balance of tech debt and speed.
• Design and enable AI-native capabilities with client teams.
• Translate ambiguous asks into scoped work with PRDs and success criteria.
• Collaborate with agentic engineers to choose right approaches for each engagement.
• Set guardrails and evaluation criteria before touching client data or production environments.
• Manage multiple concurrent engagements with ruthlessly prioritized timelines and budgets.
• Lead client steering committees and sprint reviews, driving accountability for outcomes.

Skills

Product management

Agency/consulting experience

AI agent experience

Client-facing leadership

Scope & prioritization

Ambiguity handling

Communication to executives

Job description

Shape the Future with TribalScale

At TribalScale, we’re not just participating in digital transformation—we’re driving it. As global leaders in innovation, we combine Agile methodologies and cutting-edge AI, including Large Language Models (LLMs), to create digital solutions that propel enterprises into the future. Based in Toronto with a hybrid workforce across the Americas, we’re on an ambitious mission to “Right the Future.” If you’re a bold innovator ready to push the boundaries of what’s possible, we invite you to join our team of digital pioneers.

Our Digital Expertise

• Transformation Experts: We transform traditional business models into agile, AI-powered ecosystems.
• Strategic Visionaries: We navigate the uncharted waters of technological evolution.
• Product Virtuosos: We orchestrate the creation of world-class digital solutions.
• Code Optimizers: We leverage AI to refine and perfect digital systems.

Our Technological Toolkit

• Mobile & Web Development: (iOS, Android, React Native, React, Node.js)
• Voice-Activated Platforms: (Amazon Alexa, Google Home)
• Connected Ecosystems: (Cars and Homes)
• Streaming Platforms: (Roku, Fire TV, Android TV, tvOS)

The TribalScale Professional

You thrive in challenging environments where innovation is key. Your passion for technology is matched only by your drive to redefine its limits. You seek more than a job; you seek a calling—a chance to make a lasting impact on the digital landscape.

The Role

We’re looking for a Digital Product Manager who can own a client engagement end-to-end — from scoping to shipped product — across three kinds of work: building new AI agents, standing up greenfield products the agentic way, and helping established companies rebuild aging platforms and level up their teams to work AI-natively. You’ll sit between clients and agentic engineering teams, turning ambiguous business problems into scoped, sequenced, shippable work — whatever form that work takes.

This isn’t a role for someone who’s only managed roadmaps in a single-product SaaS company, and it isn’t a narrow “AI agent PM” role either. Some engagements will be zero-to-one greenfield builds. Some will be rebuilding a client’s legacy platform without breaking what already works. Some will involve teaching a client’s own team how to build and ship AI-natively so they don’t need us in the room forever. You’ve worked in an agency or consulting environment, you know how to run multiple client relationships at once, and you know how to say “no” to a client gracefully when the ask doesn’t hold up.

What You’ll Do

• Own client engagements end-to-end — from discovery and scoping through delivery, acting as the primary product voice with the client, not hidden behind an account manager.
• Scope and run greenfield product builds — take a zero-to-one idea and turn it into a sequenced, shippable roadmap built the agentic way from day one.
• Lead platform rebuild and modernization engagements — help clients replatform or rebuild legacy systems without stalling their existing business, balancing technical debt against delivery speed.
• Design and help deliver AI-native enablement — work with clients’ own product and engineering teams to build their internal muscle for agentic development, not just hand off a finished product.
• Translate ambiguous client asks into scoped work — write PRDs, define success criteria, and sequence delivery so engineers know exactly what to build and why.
• Partner directly with agentic engineers — understand the difference between a deterministic workflow and a true agentic use case, and help the team pick the right one for each engagement.
• Set guardrails and evaluation criteria for AI agents before they touch a client’s real data or production environment.
• Manage multiple concurrent engagements — prioritize ruthlessly across clients with competing timelines, budgets, and engagement types.
• Run the room — client steering committees, sprint reviews, and the hard conversations when scope, timeline, or feasibility shifts.
• Report on outcomes, not just output — define what success and ROI look like for each engagement type, and hold the team accountable to it.
• Bring craft to how TribalScale delivers AI-first work — contribute back to internal playbooks on scoping agentic builds, platform rebuilds, and client enablement.

What We’re Looking For

• 5+ years in product management , with real ownership of scope, roadmap, and delivery outcomes.
• Agency or consulting experience — you’ve worked across multiple clients or accounts, not just one internal product team. You know how to manage client expectations and protect scope.
• Range across engagement types — you’ve run at least two of: a zero-to-one greenfield build, a legacy platform rebuild/migration, and a client-facing enablement or training engagement.
• Hands-on experience with AI agents — you’ve scoped, built, or shipped agentic products or workflows (not just prompted a chatbot). You understand the tradeoffs between agentic and deterministic approaches.
• Comfort working alongside agentic engineers — you can hold a technical conversation about architecture, evals, and guardrails without needing everything translated for you.
• Teaching instinct — you can explain agentic concepts to a client’s non-technical stakeholders and their engineers, and you get satisfaction from leveling up someone else’s team.
• Strong client-facing presence — you can present to a VP-level stakeholder, handle pushback, and say no when it’s warranted.
• Sharp scoping and prioritization instincts — you can turn a vague brief into a one-page plan quickly and defend the tradeoffs.
• Comfortable in ambiguity — you don’t wait for a fully-formed spec to start moving.

Nice to Have

• Experience with LLM evaluation frameworks or agent observability tooling.
• Background in a technical role (engineering, data, or QA) before moving into product.
• Experience managing engagements in regulated industries (finance, healthcare).
• Experience designing or delivering technical training, workshops, or enablement programs for client teams.
• Track record of writing or speaking publicly about product or AI topics.

Why Choose TribalScale

At TribalScale, collaboration is at the heart of our innovative approach. We don’t simply work for clients; we form partnerships, building transformative solutions that redefine what’s possible. Our team, once at the forefront of the mobile revolution, now leads the charge in AI-driven innovation.

We empower each team member to be a catalyst for change, adhering to our principles of meritocracy, empowerment, and transparency. Diversity isn’t just celebrated—it’s fundamental to our strength. Our mission to “Right the Future” is a call to action to make a significant impact in the world of innovation.

Diversity: Our Collective Strength

TribalScale proudly stands as a beacon of equal opportunity in employment and workplace culture. We are steadfastly committed to equal employment opportunity, transcending the boundaries of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, able-bodiedness, or gender identity.

We not only welcome but actively encourage applications from individuals of all abilities, ages, citizenships, marital statuses, and gender identities. Your unique perspective is the key to our collective innovation.

Should you require any accommodations, we implore you to inform us. Our commitment to inclusivity knows no bounds, and we stand ready to adapt our processes to ensure your comfort and success.