AI-Powered ServiceNow DevOps Lead

McKesson; Northwest Territories; Hybrid; CAD 137,000 - 183,000; Full time

Job summary

McKesson is seeking a Senior ServiceNow AI Engineer to deliver innovative AI-powered solutions that improve healthcare operations at enterprise scale. You will design and build AI-enabled workflows, integrate systems, and advance automation across the platform.

In this role you will collaborate with product, architecture, security, and engineering teams to translate designs into secure, scalable implementations.

Qualifications

• 7+ years of experience in software engineering, application development, enterprise platforms, or automation technologies.
• 4+ years of hands-on ServiceNow development experience.
• Experience developing enterprise applications using JavaScript, ServiceNow scripting, APIs, and integration technologies.
• Experience implementing AI-enabled, automation, workflow, or intelligent platform solutions.
• Experience building and supporting REST APIs, web services, and enterprise integrations.
• Experience working in Agile software development environments.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent professional experience.

Responsibilities

• Design, build, and deploy enterprise-scale ServiceNow and AI-powered solutions.
• Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities.
• Build and maintain REST APIs, integrations, and reusable platform services.
• Translate solution designs into secure, scalable, production-ready implementations.
• Drive cloud-native, API-first, and automation-focused engineering practices.
• Support CI/CD pipelines, testing automation, platform reliability, and operational excellence.
• Troubleshoot complex technical issues and implement long-term solutions.
• Mentor engineers and contribute to engineering standards, best practices, and innovation initiatives.

Skills

ServiceNow development

JavaScript/ServiceNow scripting

REST APIs & integrations

Agile software development

AI-enabled automation

Cloud-native development

Education

Bachelor's degree in Computer Science / Engineering / Information Technology

Tools

ServiceNow

Azure OpenAI

AI Agents

CI/CD tooling

Job description

McKesson is seeking a Senior ServiceNow AI Engineer to deliver innovative AI-powered solutions that improve healthcare operations at enterprise scale. You will design and build AI-enabled workflows, integrate systems, and advance automation across the platform.

In this role you will collaborate with product, architecture, security, and engineering teams to translate designs into secure, scalable implementations.