AI-Powered Contact Center Transformation Lead

Kyndryl; Remote; CAD 173,000 - 330,000; Full time

Job summary

A global technology company is seeking an experienced individual to lead AI-Powered Contact Center initiatives in Calgary. This role demands over 10 years in technology consulting and expertise in Contact Center platforms. Your aim is to drive growth and mentorship across teams while shaping innovative propositions. You will collaborate with major partners and ensure notable business outcomes in client engagements, thriving in a flexible, remote-first work environment.

Benefits

Comprehensive benefits package

Employee learning programs

Diversity and inclusion initiatives

Qualifications

• 10+ years experience in technology consulting.
• Deep expertise in workplace modernization technologies.
• Strong technical background in Contact Center technologies.
• 5+ years experience of partnering with Microsoft.
• Experience in a highly-matrixed organization.

Responsibilities

• Develop consult-led propositions for AI-Powered Contact Centers.
• Drive sales and technical enablement of AI-Powered Contact Center propositions.
• Mentor and inspire a new generation of AI-Powered Contact Center experts.

Skills

Technology consulting

Workplace transformation

IT services

Contact Center platforms

Conversational AI/NLP

Business acumen

Job description

A global technology company is seeking an experienced individual to lead AI-Powered Contact Center initiatives in Calgary. This role demands over 10 years in technology consulting and expertise in Contact Center platforms. Your aim is to drive growth and mentorship across teams while shaping innovative propositions. You will collaborate with major partners and ensure notable business outcomes in client engagements, thriving in a flexible, remote-first work environment.