AI Evaluation Engineer

Doist; Vancouver; On-site; CAD 115,500 - 132,750; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Real growth opportunities

Training program

Inclusive offices

Great Place to Work culture

Job summary

Dialpad is hiring an AI Evaluation Engineer for the AI Evaluation team in Vancouver. You’ll own evaluation coverage for Dialpad’s Agentic AI systems, co-owning LLM-judge metrics, data annotation, and QA tooling to ensure release-readiness across voice and chat products.

You’ll work with applied science, engineering, and Product QA to build robust validation, regression testing, and benchmark systems. This role offers a pathway to impact at the core of Dialpad’s AI platform.

Qualifications

• 3+ years of QA, test engineering, model evaluation, or applied ML quality for AI products.
• Experience designing structured test strategies across manual and automated workflows.
• Comfort working with complex AI systems such as speech, NLP, LLM, or agentic products.
• Experience with evaluation datasets, gold sets, adversarial test sets, or benchmark creation for AI systems.

Responsibilities

• Design and execute validation strategies for agentic, NLP, and speech workflows across staging, beta, and release candidates.
• Build, run, and improve regression evaluations, A/B comparisons, and red-teaming analyses to determine readiness of product and model changes.
• Co-own LLM-judge metric development, calibration, and prompt refinement across evaluation dimensions.
• Create, configure, and monitor data annotation jobs to feed evaluation datasets on schedule.
• Develop and maintain QA tooling, notebooks, and pipeline components for scalable evaluations across teams.
• Investigate bugs, triage issues, and decide on escalations or follow-up analysis.
• Collaborate with cross-functional teams, including applied science, engineering, and Product QA.

Skills

QA/test engineering

Model evaluation

Structured test strategies

AI systems (speech/NLP/LLM)

Evaluation datasets/benchmarks

Analytical skills

Cross-functional collaboration

Technical documentation

Education

Bachelor’s or Master’s degree in CS/SE/Computational Linguistics

Job description

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic .

Your role

As an AI Evaluation Engineer, you'll be an integral part of our AI Evaluation team, owning evaluation coverage for Dialpad's Agentic AI systems alongside our existing evaluation lead. A key focus will be co-owning LLM-judge metric development and calibration, scenario and benchmark dataset curation, and structured error analysis to support release-readiness decisions for our agentic voice and chat solutions. This position reports to the manager of the AI Evaluation team and has the opportunity to be based in our Vancouver office.

What you’ll do

You will design and execute validation strategies for agentic, NLP, and speech workflows across staging, beta, and release candidates. You will build, run, and improve regression evaluations, A/B comparisons, and red teaming analyses to determine whether product and model changes are ready to move forward. You will co-own LLM-judge metric development, calibration, and prompt refinement across evaluation dimensions. You will create, configure, and monitor data annotation jobs to keep evaluation and calibration datasets fed on schedule. You will develop and maintain QA tooling, notebooks, and pipeline components that make recurring evaluations scalable and reusable across teams. You will investigate bugs, triage issues, and decide whether problems should become engineering escalations, test set additions, or follow-up analysis. You will collaborate with cross-functional teams, including applied science, engineering, and Product QA.

Skills you’ll bring

• Bachelor's or Master's degree in Computer Science, Software Engineering, Computational Linguistics, or a related field.
• 3+ years of experience in QA, test engineering, model evaluation, or applied ML quality for AI-driven products.
• Experience designing structured test strategies across manual and automated workflows.
• Comfort working with complex AI systems such as speech, NLP, LLM, or agentic products.
• Experience working with evaluation datasets, gold sets, adversarial test sets, or benchmark creation for AI systems.
• Strong analytical skills for investigating failures, comparing outputs, and identifying actionable quality patterns.
• Experience collaborating with cross-functional technical teams and communicating clearly through documentation and reporting.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range $115,500 — $132,750 CAD

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth
• We believe in investing in our people.
• Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
• We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
• Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Dialpad is an equal-opportunity employer.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.