AI-Driven Organization Architect for Human-Centered Transformation

Manulife Financial; Toronto; Hybrid; CAD 113,260 - 210,340; Full time

Benefits offered by this job

Hybrid work

Paid time off

Job summary

Manulife Financial invites applications for a strategic role focused on transforming how work is designed and delivered with AI-human collaboration. The candidate will embed within priority business areas, design future-state workflows, and translate insights into operating models and workforce transitions across the enterprise.

The position emphasizes advisory to executives, piloting AI-enabled changes, and scaling proven approaches.

Qualifications

• Experience leading workforce transformation, organization design, operating model design, or AI-enabled work redesign.
• Experience advising executives and moving solutions from strategy to pilots and scaled implementation.
• Strong understanding of organizational systems and human behavior in large organizations.
• Strong narrative-building skills; ability to translate complex information into executive-ready recommendations.
• Comfort with continuous learning, experimentation, and ambiguity.

Responsibilities

• Assess current workflows, systems, and alignment to enterprise priorities.
• Identify and design human + AI work models that improve business outcomes and customer impact.
• Translate redesigned work into practical operating model choices (roles, accountability, skills).
• Design and lead pilots that measure impact and enable scale.
• Collaborate across business functions, AI, technology, risk, data, People Partners, Talent CoE, and change partners.

Job description

Manulife Financial invites applications for a strategic role focused on transforming how work is designed and delivered with AI-human collaboration. The candidate will embed within priority business areas, design future-state workflows, and translate insights into operating models and workforce transitions across the enterprise.

The position emphasizes advisory to executives, piloting AI-enabled changes, and scaling proven approaches.