AI-Driven Customer Success Manager — Hybrid, Equity

Forethought; Canada; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading AI solutions company based in Canada is seeking a Customer Success Manager to bridge customer needs with technical solutions. This role involves providing technical guidance, facilitating customer renewals, and collaborating across teams to enhance customer experience. Ideal candidates have 5+ years in SaaS roles and strong problem-solving skills. Join us in a culture focused on feedback and growth alongside a distributed team.

Benefits

Health Insurance

Paid maternity, paternity & parental leave

Company-wide wellness days

Qualifications

• Minimum of 5 years in customer-facing roles in SaaS.
• At least 3 years in technical consulting, technical account management, or solutions engineering.
• Experience with AI/Machine Learning/NLP technologies.

Responsibilities

• Provide technical guidance on AI solutions.
• Lead scoping sessions with customers.
• Collaborate with internal teams to ensure smooth execution.

Skills

Customer-Centric Mindset

Problem-Solving & Analytical Skills

Strong Communication Skills

Collaboration

Renewal & Retention Expertise

Education

BA/BS degree or equivalent experience

Tools

Zendesk

Salesforce

Kustomer

Job description

A leading AI solutions company based in Canada is seeking a Customer Success Manager to bridge customer needs with technical solutions. This role involves providing technical guidance, facilitating customer renewals, and collaborating across teams to enhance customer experience. Ideal candidates have 5+ years in SaaS roles and strong problem-solving skills. Join us in a culture focused on feedback and growth alongside a distributed team.