AI-Driven Customer Success Executive (Montreal)

ServiceNow; Quebec; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Customer Success Executive to drive customer satisfaction and retention by maximizing the strategic value of the platform. Candidates should have over 10 years of relevant experience, strong AI integration skills, and be able to work collaboratively to achieve customer objectives. This role is based in Montreal and focuses on leading complex transformations and mentoring teams.

Qualifications

• Experience in leveraging AI for decision-making or problem-solving.
• 10+ years of related work experience or equivalent.
• Creativity with comfort running projects independently.
• Mentor team members and collaborate effectively.

Responsibilities

• Lead high-complexity transformations ensuring value delivery.
• Shape customer organizational strategy and identify trends.
• Drive operational consistency and excellence.
• Mentor other members of the Customer Success family.

Skills

AI integration

Creativity

Problem-solving

Collaboration

Mentoring

Education

Canadian citizenship or permanent residency

10+ years of related work experience

ServiceNow certifications preferred

Job description

A leading technology company is seeking a Customer Success Executive to drive customer satisfaction and retention by maximizing the strategic value of the platform. Candidates should have over 10 years of relevant experience, strong AI integration skills, and be able to work collaboratively to achieve customer objectives. This role is based in Montreal and focuses on leading complex transformations and mentoring teams.