AI-Driven CS Ops Leader — Gainsight & Salesforce

eSentire; Southwestern Ontario; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A leading cybersecurity firm in Southwestern Ontario is seeking a proactive Customer Success Operations Manager. This role focuses on using AI to optimize operations and improve customer experiences through Gainsight and Salesforce. The ideal candidate has over 3 years in relevant roles and must demonstrate strong capabilities in technology integration and a commitment to driving customer success through innovation. This position offers a hybrid or remote arrangement based on proximity to the office in Waterloo.

Qualifications

• 3+ years experience in Customer Success Operations, Revenue Operations, or Business Systems roles.
• 2+ years hands-on Gainsight experience including Journey Orchestrator.
• Proficiency in Salesforce understanding objects, fields, and reporting.

Responsibilities

• Lead AI technologies integration for Customer Success operations.
• Own and support the Gainsight platform and drive user adoption.
• Develop strategies based on AI insights to enhance customer engagement.

Skills

Flexible and adaptable to change

Communication skills

Collaboration skills

AI integration experience

Ownership of work

Tools

Gainsight

Salesforce

Job description

A leading cybersecurity firm in Southwestern Ontario is seeking a proactive Customer Success Operations Manager. This role focuses on using AI to optimize operations and improve customer experiences through Gainsight and Salesforce. The ideal candidate has over 3 years in relevant roles and must demonstrate strong capabilities in technology integration and a commitment to driving customer success through innovation. This position offers a hybrid or remote arrangement based on proximity to the office in Waterloo.