AI-Driven CS Ops Lead (Gainsight & Salesforce)

eSentire; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A cybersecurity firm is searching for a Customer Success Operations Manager to optimize tools and processes, leveraging Gainsight and Salesforce expertise. This role requires integrating AI technologies to enhance team efficiencies and customer engagement across the operations. The ideal candidate will have proven experience in operations, strong communication skills, and a passion for technology-driven solutions. This position allows for hybrid or remote work depending on the candidate's location.

Qualifications

• 3+ years in Customer Success Operations, Revenue Operations, or Business Systems role.
• 2+ years of hands-on Gainsight experience.
• Proficient in Salesforce functionalities and workflows.
• Demonstrable ability to implement AI technologies in customer success.

Responsibilities

• Lead AI technology integration to enhance Customer Success.
• Own and manage the Gainsight platform and support systems.
• Drive adoption of Gainsight and Salesforce within the CS team.
• Utilize AI insights for reporting on platform usage and customer health.
• Collaborate with leadership to refine team structure and performance.

Skills

Gainsight expertise

Salesforce proficiency

AI integration

Communication skills

Collaboration skills

Job description

A cybersecurity firm is searching for a Customer Success Operations Manager to optimize tools and processes, leveraging Gainsight and Salesforce expertise. This role requires integrating AI technologies to enhance team efficiencies and customer engagement across the operations. The ideal candidate will have proven experience in operations, strong communication skills, and a passion for technology-driven solutions. This position allows for hybrid or remote work depending on the candidate's location.