AI Delivery Manager

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Bonuses & flexible benefits

Stock options

World-class training program

Flexible work options

Challenging work

Job summary

RBC is seeking an experienced Delivery Manager to lead complex, AI-enabled programs within Global Payments Technology. You will drive end-to-end delivery, coach Agile teams, and ensure governance, risk, and quality across cross-functional technology and business stakeholders.

The role requires a strong track record in program management, Agile leadership, and budget control, with the ability to influence senior leadership and collaborate across Canada and the US.

Qualifications

• 10+ years delivering complex, cross-functional programs end-to-end with proven ability to manage scope, budget, risks, and tight timelines.
• Strong Agile/Scrum expertise with hands-on coaching of teams and facilitating ceremonies (Sprint Planning, Daily Scrum, Retrospectives).
• Exceptional stakeholder management and communication skills, including ability to influence senior leadership and drive alignment across technology, business, and platform teams.
• Strong risk and issue management with proactive identification, assessment, and mitigation strategies.
• Proven budget management, resource allocation, and financial forecasting with cost-effective delivery.

Responsibilities

• Lead end-to-end delivery of high-impact, complex programs with tight timelines, ensuring scope, schedule, budget, and quality.
• Manage project schedules, budgets, risks, and scope; identify bottlenecks and implement corrective actions.
• Facilitate stakeholder engagement across technology, business, and platform teams; update senior leadership on status and milestones.
• Evaluate AI integration opportunities; pilot and implement AI solutions following governance and responsible AI principles.
• Lead internal and external cross-functional teams in delivering complex technical solutions, defining specs, architecture, and integration points.
• Lead and coach Agile teams; facilitate Scrum ceremonies and promote Agile practices.
• Optimize staff allocations and manage budgets to ensure cost-effective delivery; forecast expenditures with transparency.
• Ensure project documentation and RBC policy compliance; maintain centralized issue logs and timely resolution.

Skills

10+ years experience

Agile/Scrum

Stakeholder management

Risk & issue management

Budget management

Job description

Job Description

Global Payments Technology at RBC develops and implements payment solutions to support the bank’s global operations. We design, build, and maintain payment systems, infrastructure, and applications that enable secure, efficient, and reliable payment processing for RBC’s customers.

As RBC accelerates its AI adoption strategy, we are seeking an experienced Delivery Manager with a strong delivery background to lead complex programs, including AI-driven initiatives. You will manage projects within an optimized SDLC framework supporting both traditional delivery and AI development workflows, ensuring timely delivery of business results while maintaining high-quality standards and stakeholder satisfaction.

The successful candidate will lead projects from initiation to implementation and coach Agile teams, ensuring adoption of Agile principles and practices in the evolving landscape of AI-enabled solutions.

WHAT WILL YOU DO?

• Lead end-to-end delivery of high-impact, complex programs with tight timelines, ensuring adherence to scope, schedule, budget, and quality standards
• Manage project schedules, budgets/financial allocations, risks, and agreed-upon scope; identify bottlenecks and implement corrective actions
• Facilitate stakeholder engagement across technology, business, and platform teams; communicate project status, risks, and milestones to senior leadership
• Evaluate AI integration opportunities; partner with AI Center of Excellence to pilot and implement AI solutions following governance frameworks and responsible AI principles
• Lead internal and external cross-functional teams in delivering complex technical solutions, defining specifications, architecture, and integration points
• Lead and coach Agile teams; facilitate Scrum ceremonies and drive adoption of Agile principles, processes, and best practices
• Optimize staff allocations and manage budgets to ensure cost-effective delivery; forecast and track expenditures with transparency
• Ensure project documentation and compliance with RBC policies and industry standards; maintain centralized issue logs and ensure timely resolution

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 10+ years delivering complex, cross-functional programs end-to-end with proven ability to manage scope, budget, risks, and tight timelines
• Strong Agile/Scrum expertise with hands-on experience coaching teams and facilitating ceremonies (Sprint Planning, Daily Scrum, Retrospectives)
• Exceptional stakeholder management and communication skills, including ability to influence senior leadership and drive alignment across technology, business, and platform teams
• Strong risk and issue management skills with proven ability to proactively identify, assess, and mitigate program risks, and escape critical issues with appropriate mitigation strategies
• Proven budget management, resource allocation, and financial forecasting skills with accountability for cost-effective delivery

Nice-to-have:

• Previous experience delivering payments initiatives within Canada and US, focused on cheque processing, low value payments, RTR, eTransfer or any other product
• Knowledge of payments technology, and experience integrating AI solutions into delivery workflows

WHAT’S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Coaching Others, Conflict Management, Decision Making, Group Problem Solving, Information Technology (IT) Infrastructure, Quality Management, Results-Oriented, Scrum (Agile), Staying Focused

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-31

Application Deadline:

2026-09-18

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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