AI Business Analyst

Bluum; Markham; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Bluum is hiring an AI Business Analyst to translate business priorities into executable AI-enabled workflows. You will own major programs, including the Aviso rollout across 130+ sellers and the Zaigo Labs Control Desk, coordinating internal teams and external partners to deliver robust, integrated solutions.

You will document current processes, design future-state workflows, write clear requirements, and drive testing, training and adoption across sales, revenue operations, and IT.

Qualifications

• Bachelor's degree in business, information systems, or related field.
• 3+ years as a business analyst, sales ops analyst, revenue operations analyst or implementation consultant.
• Hands-on experience administering or implementing Aviso, and transforming processes with Aviso or similar platforms (Outreach, Gong, Clari or Salesloft).
• Experience managing outside development partners through discovery, build, testing and handoff.
• Experience with CRM/ERP systems; Oracle NetSuite is a strong plus.
• Ability to write requirements, user stories and acceptance criteria unambiguously for developers.
• Working knowledge of AI-enabled tools and practical limits in business workflows.
• Daily use of Claude or similar AI, including creating reusable prompts and connectors.
• Experience running user acceptance testing, training and change management with field teams.
• Strong facilitation & communication across sales, operations, marketing, and tech audiences; comfortable with spreadsheets and basic SQL.

Responsibilities

• Own the Aviso platform configuration, backlog, and release plan from pilot through launch.
• Serve as Bluum's business owner for the Zaigo Labs Control Desk program: lead discovery, map workflows, set pilot boundaries, and accept delivered software.
• Document current-state processes and design future-state workflows across Aviso, Control Desk and Bluum AI services.
• Write clear requirements, user stories, data mappings and acceptance criteria for multiple teams and vendors.
• Coordinate scope, timelines, testing, and handoff into Bluum's Run organization.
• Map NetSuite objects and data flows to platform configurations and integration designs; validate data flows with Information Systems.
• Plan and run user acceptance testing with sellers, revenue ops, and engineering; capture defects and drive resolution.
• Build training materials and run enablement sessions for Sales; support onboarding of new sellers and desk staff.
• Define and report adoption and outcome measures with Revenue Operations; prepare monthly scorecards and quarterly board updates.
• Run intake and prioritization for AI/automation requests; route to buy, build, or configure.
• Facilitate Claude User Group: share wins, maintain prompt library, route improvements to existing systems.
• Guide Claude infrastructure with Information Systems: context hub, prompt library, and connectors for data access.
• Identify new use cases and scope with vendors and developers.
• Maintain process and configuration documentation and support change control.

Skills

Business analysis

Requirements writing

Stakeholder facilitation

AI tools knowledge

Claude

SQL basics

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Aviso

Oracle NetSuite

CRM systems

Job description

Position Summary

The AI Business Analyst turns Bluum's business priorities into work that the development team and outside partners can build, and manages those partners through delivery. Sitting between sales, revenue operations, marketing, enablement and Information Systems, you will document how work is done today, design how it should work with AI-enabled tools, and write the requirements that developers and vendors build from. You will own two programs from the start: the rollout of Aviso, Bluum's sales automation platform, across roughly 130 sellers and leaders; and the Zaigo Labs Control Desk program, a custom build in Bluum's Azure environment that automates order status, AV proposals and quoting. Working alongside the Developer - Integrations & AI, you will facilitate the Claude User Group, own the intake and routing of the process improvements it surfaces, and guide Bluum's Claude setup so that context, prompts and connectors are shared rather than rebuilt by each user.

Position Summary

The AI Business Analyst turns Bluum's business priorities into work that the development team and outside partners can build, and manages those partners through delivery. Sitting between sales, revenue operations, marketing, enablement and Information Systems, you will document how work is done today, design how it should work with AI-enabled tools, and write the requirements that developers and vendors build from. You will own two programs from the start: the rollout of Aviso, Bluum's sales automation platform, across roughly 130 sellers and leaders; and the Zaigo Labs Control Desk program, a custom build in Bluum's Azure environment that automates order status, AV proposals and quoting. Working alongside the Developer - Integrations & AI, you will facilitate the Claude User Group, own the intake and routing of the process improvements it surfaces, and guide Bluum's Claude setup so that context, prompts and connectors are shared rather than rebuilt by each user.

Responsibilities

• Own the Aviso platform configuration, use-case backlog and release plan, from the pilot through the launch at Sales Kickoff and the phases that follow.
• Serve as Bluum's business owner for the Zaigo Labs Control Desk program: lead discovery, map current-state workflows and exceptions, set pilot boundaries and decision gates, and accept delivered software against agreed criteria.
• Document current-state processes through interviews, shadowing and screen recordings, and design future-state workflows across Aviso, the Control Desk and Bluum's internal AI services.
• Write clear requirements, user stories, data mappings and acceptance criteria for the Developer - Integrations & AI, the Information Systems team, Aviso and Zaigo.
• Serve as the business point of contact for Aviso's customer success team and Zaigo's delivery team, coordinating scope, timelines, testing and handoff into Bluum's Run organization.
• Map NetSuite objects, fields and workflows (opportunities, quotes, activities, accounts, sales orders) to platform configurations and integration designs, and validate data flows with Information Systems.
• Plan and run user acceptance testing with sellers, sales directors, revenue operations, order desk and engineering; capture defects and drive them to resolution.
• Build training materials and run enablement sessions with the Sales Coach; support onboarding of new sellers and order desk staff to the new tools.
• Define and report adoption and outcome measures with Revenue Operations, including the monthly scorecard to the Senior Leadership Team and quarterly board reporting, for both programs.
• Run the intake and prioritization process for AI and automation requests across departments, scoring them for value, effort and risk, and routing them to buy, build or configure.
• Facilitate the Claude User Group: run the weekly share of wins, maintain the shared prompt and skill library, and route each process improvement it surfaces to an existing system, Aviso, the Zaigo Control Desk or an individual Claude workflow.
• Guide Bluum's Claude infrastructure with Information Systems: a shared context hub per project, a prompt library on a Bluum MCP server, and the connectors that give Claude governed access to business data.
• Identify and document new use cases (engineering handoffs, RFP intake and scoring, AV opportunity prioritization, account planning signals) and scope them with vendors and developers.
• Maintain process and configuration documentation, follow change control practices, and perform other analysis and project-related tasks as assigned.

Education & Skill Requirements

• Bachelor's degree in Business, Information Systems, or a related field, or equivalent practical experience.
• Three or more years as a business analyst, sales operations analyst, revenue operations analyst or implementation consultant.
• Hands-on experience administering or implementing Aviso, and a track record of transforming a business process using Aviso or a comparable revenue platform (for example Outreach, Gong, Clari or Salesloft).
• Experience managing an outside development partner or systems integrator through discovery, build, testing and handoff.
• Experience working with a CRM or ERP used as the system of record; Oracle NetSuite experience is a strong plus.
• Ability to write requirements, user stories and acceptance criteria that developers can build from without re-interpretation, and to read data mappings and API documentation.
• Working knowledge of AI-enabled tools (LLM assistants, agents, prompt design) and their practical limits in business workflows.
• Daily hands-on use of Claude or a comparable AI assistant, including building reusable prompts, skills or connectors, and coaching others to do the same.
• Experience running user acceptance testing, training and change management with field sales and operations teams.
• Strong facilitation and communication skills across sales, operations, marketing and technical audiences; comfortable with spreadsheets, basic SQL or reporting tools, and defining metrics.
• K12 education, public-sector sales or technology reseller experience is a plus.

Core Values

• Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood. That’s how we build trust and better solutions.
• Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.
• Do What’s Right - We act with integrity, even when it’s hard. We’re honest, ethical, and guided by what’s best for our customers, our team, our partners, and the students we serve – always.
• Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seek feedback and stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.
• Win as a Team - We're in this together. We put the mission and the team first. We make decisions that benefit our customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.