AI & Automation Project Specialist – SDR Operations

Quadient; Toronto; Remote; CAD 78,000 - 94,000; Full time

Job summary

A leading digital automation company in Toronto is seeking a skilled professional to optimize and scale AI-driven workflows for their sales development team. This role involves building automation processes, leading team training sessions, and ensuring operational efficiency. Candidates should have 2-4 years of experience in sales operations, along with expertise in automation tools. Competitive salary and flexible work options are offered.

Benefits

Flexible work model

Global learning opportunities

Inclusive community programs

Comprehensive rewards

Employee assistance program

Qualifications

• 2–4 years of experience in SDR Operations or a similar GTM function.
• Proven track record of building automation workflows.
• Bonus for scripting experience (JavaScript, Python).

Responsibilities

• Own and scale SDR workflows with precision.
• Architect and optimize AI-powered systems for SDR efficiency.
• Develop documentation and training materials for SDR tools.

Skills

Automation design

Process optimization

Stakeholder management

Detail-oriented

Tools

n8n

Zapier

Make

ChatGPT

APIs

Job description

Remote opportunity. Candidates MUST reside in Toronto.

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

We’re seeking a hands-on skilled professional, to build, scale, govern and optimize AI-driven workflows for our global SDR team. If you’ve worked in outbound sales or RevOps and have built automations to boost team performance, you’ll feel right at home here.

Responsibilities

• Own and Scale SDR Workflows with Precision
• Architect, implement, and continuously optimize AI-powered, process-driven systems that support SDR workflows to improve their productivity and efficiency.
• Build and maintain robust, scalable, and auditable workflows using tools like n8n, Zapier, Make, Gumloop, LLMs, and APIs—ensuring reliability, version control, and minimal disruption to SDR operations.
• Design modular, reusable automation components that can be adapted across global SDR teams and integrated with CRM, Sales Engagement, and Marketing platforms.
• Drive Automation with Operational Rigor
• Lead automation discovery sessions with SDR leadership to gather business requirements, define success metrics, and translate them into scalable automation solutions.
• Implement governance frameworks for automation, including documentation, project scope, change management protocols, and QA/testing procedures to ensure system integrity.
• Run experiments and A/B tests to validate automation impact and continuously iterate based on data insights.
• Enable and Empower the SDR Team
• Develop and maintain comprehensive documentation, onboarding materials, and process maps to ensure clarity and consistency across global teams.
• Deliver training and enablement sessions to drive adoption of new tools and workflows, ensuring SDRs understand the “why” and “how” behind each process.
• Act as a strategic partner to SDR leadership, ensuring automation aligns with GTM goals and enhances team performance.

Your profile

• 2–4 years of experience in SDR Operations, Sales Ops, Sales Enablement, or a similar GTM function with a strong focus on process design and automation.
• Proven track record of building and maintaining complex automation workflows using tools like n8n, Zapier, Make, ChatGPT, and APIs—bonus for scripting or light coding experience (e.g., JavaScript, Python).
• You think globally, act proactively, and thrive on cross-functional alignment, stakeholder management, and driving measurable impact.
• Detail-oriented with a passion for process optimization, documentation, and operational excellence.

Compensation: The salary range for this role, taking into consideration qualifications and experience, is CAD 78,000–94,000 annually, plus bonus.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Turn your passion into performance. Apply now.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
• Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail]

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.