Agile Delivery Lead - AI & Automation

Thomson Reuters; Toronto; Hybrid; CAD 141,000 - 191,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Career Development and Growth

Industry Competitive Benefits

Social Impact Initiatives

Making a Real-World Impact

Job summary

Thomson Reuters seeks an Agile Delivery Lead for AI & Automation within Legal Service Management. You will steer daily delivery of automation experiments, including AI Agents, partnering with leaders and engineers to maintain a clear backlog and deliver value in small increments.

You will facilitate requirements discovery, write well-defined user stories and acceptance criteria, and nurture iterative delivery with a focus on learning and impact.

Qualifications

• Experience leading daily Agile delivery of automation or engineering teams.
• Ability to turn ambiguous needs into actionable backlog items and user stories.
• Comfort with senior engineers and automation specialists, challenging complexity constructively.
• Experience with data to improve delivery flow and decision making.

Responsibilities

• Lead day-to-day Agile delivery of AI and automation experiments from idea to MVP and production.
• Maintain a cardinal backlog and prioritize work across the team.
• Clarify outcomes, write acceptance criteria, and define done for user stories.
• Facilitate backlog refinement, sprint planning, reviews, and retrospectives.
• Break opportunities into small increments and limit work in progress.
• Identify blockers and bring experts together to keep priority work moving.
• Use delivery data to improve cycle time and communicate value.

Skills

Agile delivery leadership

Backlog management

Requirements clarification

Data-driven decisions

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Azure DevOps

Kanban

Job description

Agile Delivery Lead, AI & Automation

Job Description

At Thomson Reuters, we are changing how work gets done and redefining what excellent technology-based service looks like. Within Legal Service Management (LSM), we are running more AI and automation experiments, faster, so we can learn quickly and deliver measurable value.

As an Agile Delivery Lead, you will lead the daily delivery of small, high-impact automation initiatives, including AI Agents and other forms of automation. This is not a traditional project management role. You will work with experienced automation practitioners and engineers. Some are dedicated team members, and others rotate in from service delivery teams. Together you will create clarity, maintain focus, remove impediments, and deliver working solutions in small increments.

Key Responsibilities

• Lead day-to-day Agile delivery of AI and automation experiments, from initial idea through minimum viable product (MVP), validation, and production, with an emphasis on rapid feedback and maximizing learning.
• Partner with LSM leaders, automation experts, and engineers to maintain a cardinally ordered backlog that makes clear what is first, second, and third in priority.
• Make sure upcoming work is delivery-ready by facilitating requirements discovery, clarifying intended outcomes, and helping write well-defined user stories, acceptance criteria, and definitions of done.
• Facilitate backlog refinement, daily coordination, iteration planning, reviews, and retrospectives. Adapt Agile practices to the team’s needs instead of running ceremonies mechanically.
• Break large or ambiguous opportunities into the smallest valuable increments, limit work in progress, and help the team finish the highest-priority work before starting more.
• Quickly identify and clear barriers, resolve ambiguity, and bring the right experts together to keep priority work moving.
• Use delivery data to identify bottlenecks, improve cycle time and throughput, support decisions, and communicate the value and learning the team produces.

Required Qualifications

• Demonstrated experience leading the daily Agile delivery of high-output engineering, automation, or technology teams.
• Deep practical understanding of small-batch delivery, cardinal prioritization, MVP development, iterative delivery, feedback loops, and limiting work in progress.
• Ability to turn ambiguous ideas and business needs into clear, actionable backlog items, with experience in requirements clarification, story decomposition, backlog refinement, and meaningful acceptance criteria.
• Comfort working with senior engineers, architects, and automation specialists, and the ability to constructively challenge complexity, unclear priorities, and excessive work in progress without relying on formal authority.
• Skill in facilitating Agile practices that improve delivery, and the ability to explain clearly how to measure software-delivery effectiveness while staying open to learning and adapting.
• Use of data to improve flow, support decisions, and communicate delivered value, with comfort in an environment where requirements evolve and learning is part of delivery.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), PMI Agile Certified Practitioner (PMI-ACP), or equivalent demonstrated Agile delivery experience.
• Experience delivering AI Agents, generative AI, intelligent automation, or workflow automation. This includes lightweight business analysis practices such as requirements elicitation, process mapping, user-story development, and acceptance-criteria definition.
• Experience with Lean or Kanban practices, including WIP limits, cycle time, throughput, and aging-work analysis. ITIL Foundation certification or practical technology service-management experience is also beneficial.
• Experience using Azure DevOps (ADO) or a similar backlog and delivery-management platform.
• Experience delivering technology within enterprise security, governance, and responsible AI expectations.

#LI-LP2

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt‑out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $118,400 USD - $219,800 USD.For Ontario, Canada, the base compensation range for this role is $140,600 CAD - $190,600 CAD.Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com