Agentic Principal Lead Consultant

Ciklum; Canada; On-site; CAD 150,000 - 230,000; Full time

Benefits offered by this job

Healthcare

Basic life insurance

Disability insurance

Job summary

Ciklum is seeking an Agentic Principal Lead Consultant to join our Canada team and drive AI-native operating models across functions. You will lead a cross-functional group delivering AI-enabled workflows, governance, and change-management programs to improve real-world business outcomes.

You will collaborate with leaders to map processes, scope high-leverage AI opportunities, and land actionable roadmaps while shaping an internal AI Transformation program.

Qualifications

• 6+ years in internal consulting, business operations, or equivalent
• Experience shipping internal AI-native tools to production
• Experience building internal AI programs or AI COEs
• Experience in B2B SaaS, enterprise workflows, and regulated environments
• Strong stakeholder management across functions
• Translate business problems into structured requirements and metrics
• Proven ability to prototype in low-code/no-code tools
• Excellent written and verbal communication skills
• High ownership and bias to action in fast-moving SaaS environments
• Bachelor’s degree in Business, Info Systems, Engineering or CS

Responsibilities

• Partner with leaders across Finance, Go-To-Market, Services, HR/Legal, and Engineering to embed AI into real workflows
• Facilitate discovery, map current-state processes, quantify pain points, define outcomes
• Build an AI workflow roadmap aligned with business impact and readiness
• Lead build-versus-buy assessments for AI opportunities
• Lead change management: run sessions, produce playbooks, host trainings
• Create reusable AI patterns and governance checklists for internal tools
• Define guardrails for AI-enabled workflows with Security, Legal, and Compliance
• Define evaluation/monitoring for workflows and implement feedback loops

Skills

AI concepts

Stakeholder management

SaaS/B2B experience

Process mapping

Change management

Education

Bachelor's degree in related field

Tools

Low-code prototyping

Job description

Ciklum is looking for an Agentic Principal Lead Consultant to join our team full-time in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As an Agentic Principal Lead Consultant, become a part of a cross-functional development team, engineering experiences of tomorrow. Client is building an AI-native operating model across every function (Go-To-Market, Tech, Finance, HR/Legal, and Services). The Internal AI Solution Architect is the first hire on the central AI Transformation team and the builder behind client's AI Lab.

The role reports to the Head of AI Transformation and works directly across all internal functions to land AI in real workflows, not just in demos.

Responsibilities:

• Partner with leaders across Finance/RevOps, Go-To-Market, Services, HR/Legal, and Engineering to identify the highest-leverage opportunities to embed AI into real operating workflows (not one-off demos)
• Facilitate discovery: map current-state processes, quantify pain points, define 'good' outcomes, and translate ambiguous needs into clear workflow requirements and success metrics
• Build and maintain an AI workflow roadmap sequenced by business impact, readiness, and change capacity; align priorities with function leaders and the AI Transformation team
• Drive build-versus-buy assessments for each opportunity (SaaS tools, platforms, automation solutions), delivering a clear recommendation and implementation approach
• Lead change management and enablement: run working sessions, produce playbooks, host trainings/brown bags, and coach teams to raise AI literacy and sustained adoption
• Create reusable patterns and standards for 'AI in internal tools' (workflow templates, governance checklists, measurement frameworks) so other teams can move faster
• Establish operational guardrails for AI-enabled workflows in partnership with Security, Legal, and Compliance (data handling, PII safety, access controls, prompt injection resilience, human-in-the-loop requirements)
• Define evaluation and monitoring expectations for workflows (accuracy/quality, safety, cost, latency, adoption); implement feedback loops so workflows improve over time

Requirements:

• 6+ years of experience in internal consulting, business operations, business systems, product operations, solutions architecture, or an equivalent role that sits at the intersection of business and technology
• Must have software-engineering experience, including 4+ years shipping internal AI-native tools to production
• Must have experience standing up an internal AI program, workflow automation COE, or 'AI for employees' capability at a prior company
• Experience in B2B SaaS, enterprise workflows, and/or regulated or high-compliance environments (privacy, security, auditability)
• Strong stakeholder management: comfortable influencing across functions, aligning senior leaders, and driving decisions amid competing priorities
• Ability to translate business problems into structured requirements, operating metrics, and phased delivery plans
• AI fluency: understanding of how LLM-based systems work (prompting, retrieval, tool use/function calling at a conceptual level) and how to evaluate quality, risk, and cost/latency trade-offs
• Experience evaluating and implementing software solutions (build vs buy), including vendor assessment, security reviews, rollout planning, and ongoing ownership models
• Comfort working with technical teams and artifacts (PRDs/briefs, user stories, acceptance criteria, basic data models). Ability to prototype in low-code/no-code tools is a must
• Strong analytical and measurement skills: can baseline, instrument, and report outcomes; can distinguish adoption activity from true impact
• Excellent written and verbal communication: can create crisp briefs, run effective workshops, and communicate trade-offs to both technical and non-technical audiences
• High ownership and bias to action; thrives in fast-moving SaaS environments with evolving AI tooling
• Bachelor's degree in a related field (Business, Information Systems, Engineering, Computer Science) or equivalent practical experience

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the company's Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you'll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. Now expanding across Canada, we're looking for talented professionals to strengthen our North American footprint. Join us to innovate at scale and deliver world-class solutions to global clients.

Explore, empower, engineer with Ciklum!