Agentic AI Program Manager

Canadian Tire Corporation; Toronto; On-site; CAD 80,000 - 131,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Career growth opportunities

Product discounts

Job summary

Canadian Tire Corporation is seeking an Agentic AI Program Manager to lead the program execution, stakeholder alignment, delivery governance, and people leadership needed to mature this capability from foundational build-out to enterprise adoption.

This role is not hands-on engineering; you will collaborate with architecture, security, governance, data, cloud, and vendor teams to shape platform capabilities and ensure enterprise-wide rollout with strong governance and measurable outcomes.

Qualifications

• Proven experience leading complex cross-functional technology programs.
• Strong program management discipline with RAID, roadmap planning, governance cadence.
• Ability to operate in ambiguity and create structure across fast-moving initiatives.
• Strong communication for executive stakeholders.
• Experience with architecture, security, governance, vendors, and senior stakeholders.
• People leadership experience.
• Understanding of enterprise technology delivery, agile planning, release management.

Responsibilities

• Lead the enterprise program responsible for building and maturing Canadian Tire’s foundational Agentic AI platform.
• Manage integrated plans, milestones, risks, dependencies, decision logs, status reporting, and executive communications.
• Coordinate across architecture, engineering, security, privacy, AI governance, data, cloud, infrastructure, vendor, and business stakeholders.
• Support platform readiness and adoption, including onboarding materials, delivery playbooks, operating models, and path-to-production guidance.
• Partner with technical teams to understand current and emerging platform capabilities including Microsoft Foundry, agent hosting, identity integration, model access, observability, networking, and CI/CD evolution.
• Track and elevate key delivery dependencies and platform maturity gaps, including items such as APIM, hosted agent libraries, ACR, evaluation framework, and environment readiness where applicable.
• Provide clear, concise updates to senior leaders on progress, risks, trade-offs, funding considerations, decisions required, and future roadmap needs.
• Monitor industry adoption of Agentic AI and help shape future platform capabilities and operating models for Canadian Tire.
• Lead, coach, and support team members or matrixed contributors working across the Agentic AI program.

Skills

Program leadership

RAID management

Executive reporting

Stakeholder alignment

Ambiguity navigation

People leadership

Enterprise delivery

Tools

Microsoft Foundry

Databricks

Azure

APIM

Job description

What You’ll Do

Canadian Tire is building a foundational Agentic AI platform to enable teams across the enterprise to design, deploy, govern, and scale AI agents safely and responsibly. We are looking for an Agentic AI Program Manager to lead the program execution, stakeholder alignment, delivery governance, and people leadership required to mature this capability from foundational build‑out to enterprise adoption.

What You’ll Do

Canadian Tire is building a foundational Agentic AI platform to enable teams across the enterprise to design, deploy, govern, and scale AI agents safely and responsibly. We are looking for an Agentic AI Program Manager to lead the program execution, stakeholder alignment, delivery governance, and people leadership required to mature this capability from foundational build‑out to enterprise adoption.

This is not a hands‑on technical engineering role. However, the successful candidate must be comfortable working with technical, architecture, security, governance, data, cloud, vendor, and business teams. They should understand the business purpose of Agentic AI platform capabilities such as orchestration, identity, secure integrations, observability, evaluation, cost management, lifecycle management, and responsible AI governance.

The role will help ensure Canadian Tire’s Agentic AI platform is developed as a reusable enterprise capability, not a one‑off implementation. Internal platform direction includes capabilities such as AI control plane, data ontology, semantic knowledge graph, tokenomics, AI development platform, AgentOps, and AI interaction security.

Key Responsibilities

• Lead the enterprise program responsible for building and maturing Canadian Tire’s foundational Agentic AI platform.
• Manage integrated plans, milestones, risks, dependencies, decision logs, status reporting, and executive communications.
• Coordinate across architecture, engineering, security, privacy, AI governance, data, cloud, infrastructure, vendor, and business stakeholders.
• Support platform readiness and adoption, including onboarding materials, delivery playbooks, operating models, and path‑to‑production guidance.
• Partner with technical teams to understand current and emerging platform capabilities, including Microsoft Foundry, agent hosting, identity integration, model access, observability, networking, and CI/CD evolution.
• Track and elevate key delivery dependencies and platform maturity gaps, including items such as APIM, hosted agent libraries, ACR, evaluation framework, and environment readiness where applicable.
• Provide clear, concise updates to senior leaders on progress, risks, trade‑offs, funding considerations, decisions required, and future roadmap needs.
• Monitor industry adoption of Agentic AI and help shape future platform capabilities and operating models for Canadian Tire.
• Lead, coach, and support team members or matrixed contributors working across the Agentic AI program.

Required

What you bring

• Proven experience leading complex, cross‑functional technology, transformation, platform, or enterprise delivery programs.
• Strong program management discipline, including roadmap planning, RAID management, executive reporting, dependency tracking, and governance cadence.
• Ability to operate effectively in ambiguity and create structure across fast‑moving initiatives.
• Strong communication skills with the ability to translate complex technical topics into business and executive‑level messaging.
• Experience working with technical teams, architecture, security, governance, vendors, and senior stakeholders.
• People leadership experience, either directly or through matrixed delivery teams.
• Strong understanding of enterprise technology delivery, agile planning, release management, governance, and platform operating models.

Preferred

• Experience in AI, data, cloud, automation, digital transformation, or enterprise platform programs.
• Familiarity with Agentic AI, generative AI, AI agents, AI governance, responsible AI, cloud platforms, APIs, and integration patterns.
• Exposure to Microsoft Azure, Microsoft Foundry, Databricks, API management, or enterprise AI platforms.
• Experience developing onboarding models, operating playbooks, adoption frameworks, or technology governance processes.
• Experience in a large enterprise environment with multiple business, technology, vendor, and governance stakeholders.

Ideal Candidate

The ideal candidate is a structured, outcome‑oriented program leader who can bring clarity to a fast‑evolving space. They do not need to design the technical architecture, but they must be curious enough to understand the platform, ask the right questions, identify gaps, and communicate implications clearly.

They are comfortable engaging with architects, engineers, vendors, governance teams, and senior executives. They can manage near‑term delivery while helping shape the longer‑term roadmap for how Canadian Tire should adopt and evolve Agentic AI responsibly and at scale.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts

Broadband Salary Range: $80,000.00 – $131,000.00

Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role‑specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e‑commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide‑ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.