Agent soutien fiscal / Tax Support Agent

TRSS; Westmount; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading tax support provider in Montreal is seeking a Tax Support Specialist to provide taxation assistance to clients via phone and email. The ideal candidate will have a background in customer service and knowledge of income tax. This role offers remote flexibility and opportunities for career growth in a supportive workplace culture.

Benefits

Career advancement opportunities

Comprehensive benefits including flexible vacation

Inclusive workplace culture

Qualifications

• Minimum of 1 year of relevant work experience in customer service.
• Good knowledge of income tax and experience in customer service.
• Strong problem-solving abilities and effective communication skills.

Responsibilities

• Provide taxation support to clients via telephone and email for various tax software products.
• Utilize active listening skills to manage and diffuse customer interactions.
• Apply company policies and procedures to resolve routine customer issues.

Skills

Customer service experience

Problem-solving abilities

Effective communication skills

Ability to work collaboratively

Education

Bachelor’s Degree or equivalent experience

University degree in taxation, accounting or related field

Job description

Overview

Employer Industry: Tax and Legal Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely, with the option to work from anywhere for up to 8 weeks per year
• Comprehensive benefits including flexible vacation, mental health days, and tuition reimbursement
• Inclusive workplace culture with a commitment to diversity and social impact initiatives
• Chance to make a positive impact on clients by supporting justice, truth, and transparency

Responsibilities

• Provide taxation support to clients via telephone and email for various tax software products
• Utilize active listening skills to manage and diffuse customer interactions
• Apply company policies and procedures to resolve routine customer issues
• Log customer orders for product purchases and participate in software quality control testing
• Identify recurrent client issues and communicate findings to the supervisor

Qualifications

• Minimum of 1 year of relevant work experience in customer service
• Bachelor’s Degree or equivalent experience
• Good knowledge of income tax and experience in customer service
• Strong problem-solving abilities and effective communication skills (verbal & written)
• Ability to work collaboratively and manage multiple priorities under pressure

Preferred Qualifications

• University degree in taxation, accounting, finance, or related field
• Graduate of H&R Block tax course
• Familiarity with corporate income tax (T2/CO-17) and/or trust (T3/TP-646)
• Interest in taxation and understanding of the accounting cycle

#TaxSupport #RemoteWork #CareerGrowth #InclusiveCulture #CustomerService

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