Agent Development Manager

Decagon; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

Retirement Plan

Parental Leave

Wellness stipend

Daily lunches in office

Generous vacation policy

Job summary

Decagon is hiring for an Agent Development Leader to own end-to-end deployments of AI agents for enterprise customers. You will work directly with clients to map their support workflows, configure and test agents, manage project plans, and ship fast with measurable impact.

You’ll partner with Sales, Product, and Engineering to translate customer needs into successful agent builds, align stakeholders, and guide complex rollouts to timely launches.

Qualifications

• 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
• You’re low ego and team-first.

Responsibilities

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.

You’ll own a portfolio of implementations end to end: working directly with customers to understand their support workflows, configuring and testing their agents, driving the project plan, and getting them live quickly and successfully.

You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.

In this role, you will

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Your background looks something like this

• 4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Clear communicator who can work effectively with both executives and operators.
• Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
• You’re low ego and team-first.

Even better if you have

• Familiarity with enterprise systems such as Zendesk or Salesforce.
• Experience deploying conversational AI, chatbots, or contact center software.
• You’re a power user of AI tools and actively use them to make yourself and your team more effective.

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.