Agency Manager (St. Catharines)

allstate; Thorold; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Allstate Canada Group is seeking an Agency Manager to lead daily operations, manage a sales plan, and build a strategic business plan with community impact. The role reports to the Director, Business Development and requires driving growth through centers of influence and effective team leadership.

You will recruit, coach, and mentor staff, balance financial targets with customer service excellence, and ensure compliance with Allstate standards in a hybrid work setting.

Qualifications

• A minimum of 7 years management experience, including at least 2 years successfully managing a sales team or business.
• Must have an OTL license or be willing to obtain one.
• Must be well connected in the community with a strong focus and desire to build a strategic marketing plan for optimal community presence.
• Ability to develop and execute a strategic business plan.
• Demonstrated strong coaching, team building, and interpersonal skills.
• Strategic vision and strong communication and leadership skills.
• Ability to build strong internal and external relationships.
• Demonstrated ability to influence and a superior ability to negotiate.
• Commitment to providing outstanding customer service.

Responsibilities

• Develop a quality agency portfolio encompassing finances, operations, recruiting and marketing strategies for the assigned Agency.
• Identify, develop and implement best management practices while establishing and promoting growth by building and expanding centres of influence in the communities.
• Drive and deliver optimal Agency results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all Allstate rules, procedures and standards.
• Recruit and maintain a pipeline of candidates for all roles within the Agency to ensure staffing plans are achieved.
• Lead, coach, motivate and mentor staff ensuring their ability to reach their full potential.
• Develop, recommend and implement rigorous and consistent business plans as well as client retention strategies.
• Deliver the Allstate Brand Value Proposition to ensure our client’s experience a high-quality insurance experience.
• Oversee the management of administrative tasks related to day-to-day operations.
• All other tasks as assigned by Director

Skills

Coaching

Communication

Insurance

Sales Management

Staffing

Talent Development

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Our team is growing, and we are actively looking to hire an Agency Manager to join our team. Reporting to the Director, Business Development, you will manage the day-to-day operations. You will be responsible for a monthly sales plan, as well as have the vision and drive to build and execute a business plan that encompasses financial, operating, staffing and marketing strategies. You also have the ability to motivate and lead a team of successful sales agents and create centers of influence in the communities where we are present.

Role Designation: Hybrid

Responsibilities:

• Develop a quality agency portfolio encompassing finances, operations, recruiting and marketing strategies for the assigned Agency.

• Identify, develop and implement best management practices while establishing and promoting growth by building and expanding centres of influence in the communities.

• Drive and deliver optimal Agency results within appropriate metrics, including quality, quantity, timeliness, productivity, customer satisfaction and financial performance, including compliance with all Allstate rules, procedures and standards.

• Recruit and maintain a pipeline of candidates for all roles within the Agency to ensure staffingplans are achieved.

• Lead, coach, motivate and mentor staff ensuring their ability to reach their full potential.

• Develop, recommend and implement rigorous and consistent business plans as well as clientretention strategies.

• Deliver the Allstate Brand Value Proposition to ensure our client’s experience a high-qualityinsurance experience.

• Oversee the management of administrative tasks related to day-to-day operations.

• All other tasks as assigned by Director

Qualifications:

• A minimum of 7 years management experience, including at least 2 years successfully managinga sales team or business.

• Must have an OTL license or be willing to obtain one.

• Must be well connected in the community with a strong focus and desire to build a strategicmarketing plan for optimal community presence.

• Ability to develop and execute a strategic business plan.

• Demonstrated strong coaching, team building, and interpersonal skills.

• Strategic vision and strong communication and leadership skills.

• Ability to build strong internal and external relationships.

• Demonstrated ability to influence and a superior ability to negotiate.

• Commitment to providing outstanding customer service.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Coaching, Communication, Insurance, Sales Management, Staffing, Talent Development

Compensation

Expected compensation for this role ranges from $ 85,000 - $110,000 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.