Afternoon Shift Leader: Guest-First & Team Mentorship

Tim Hortons | Fast Food; Lakefield; On-site; CAD 42,000 - 62,000; Full time

Job summary

Tim Hortons in Lakefield, Ontario is seeking a Restaurant Manager to lead the team with a focus on guest experience, hospitality, and operational excellence during shifts. You will model respectful conduct, supervise frontline staff, and drive smooth daily operations in a high‑volume setting.

You will support recruitment, onboarding, training, and ongoing coaching, while ensuring Tim Hortons standards, safety policies, and cash handling procedures are followed.

Qualifications

• Minimum 1 year experience

Responsibilities

• Leads by example and demonstrates respect for team members and guests
• Assists the Restaurant Manager in recruitment and retention strategies
• Reacts immediately to issues during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orients and monitors new team members using PTS and feedback binder
• Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance
• Assists in ensuring optimal team member coverage and works various positions during busy periods to maintain service levels

Job description

Tim Hortons in Lakefield, Ontario is seeking a Restaurant Manager to lead the team with a focus on guest experience, hospitality, and operational excellence during shifts. You will model respectful conduct, supervise frontline staff, and drive smooth daily operations in a high‑volume setting.

You will support recruitment, onboarding, training, and ongoing coaching, while ensuring Tim Hortons standards, safety policies, and cash handling procedures are followed.