Afternoon Service Coordinator

Manitoulin Group of Companies; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading service operations company in Northwestern Ontario is seeking a candidate with strong organizational and customer service skills for a full-time position. The role involves documenting repairs, managing work orders, and collaborating with the Parts Department. Candidates should have a minimum of 5 years of experience in service operations and knowledge of the AS400 system. Competitive wages and a comprehensive benefits program are offered.

Benefits

Competitive wages

Comprehensive benefits program

Profit sharing opportunities

Tuition reimbursement

Opportunities for growth and advancement

Qualifications

• Minimum 5 years in service operations.
• Knowledge of the AS400 system.
• Good organizational and communication skills.
• Technical mechanical and problem-solving skills.
• Focus on customer satisfaction.

Responsibilities

• Document repairs and prioritize work.
• Maintain the local Facility Planner spreadsheet.
• Prepare work orders in Enrich.
• Ensure warranty claims are opened.
• Work with the Parts Department.

Skills

Organizational skills

Communication skills

Problem-solving skills

Technical mechanical skills

Customer satisfaction focus

Tools

AS400 system

Job description

Essential Duties & Responsibilities include:

• Document repairs provided from multiple sources (EDVIR walk-ups / triage email, technician findings, operations maintenance software) and prioritize work accordingly.
• Maintain the local Facility Planner spreadsheet outlining daily workflow.
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager.
• Ensure all tasks are completed in Enrich with proper comments for each job line.
• Ensure warranty claims are opened for all warrantable parts and/or repairs.
• Work with Parts Department to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs.
• Assist Parts Department in sourcing parts.
• Ensure part cores are returned for proper credit.
• Close completed work orders after review.
• Work with Outsourced Maintenance Coordinators to schedule equipment and ensure equipment gets to the required shop.
• Driver & Customer Relations.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Minimum 5 years in service operations.
• Knowledge of the AS400 system.
• Good organizational skills.
• Good communication and decision-making skills.
• Technical mechanical and problem-solving skills.
• Focus on cost analysis and cost reduction.
• Focus on customer and driver satisfaction.

Additional Information:

What do we offer to you?

• Competitive wages.
• Comprehensive benefits program.
• Profit sharing opportunities.
• Tuition reimbursement.
• Opportunities for growth and advancement.

Remote work: Employment Type: Full-time.

Key Skills:

Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing.

Experience: Years.

Vacancy: 1.