After-Hours Program Supervisor

CarePros; Edmonton; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly vehicle allowance

Structured rotation

Ongoing training and development

TCI Certification

Mobile tools access

Collaborative team environment

Potential for extension

Job summary

CarePros is seeking an After-Hours Program Supervisor to lead crisis response for 24/7 care programs in Edmonton and surrounding areas. You will mentor frontline staff, uphold trauma-informed, harm-reduction practices, and support youth with complex needs.

You will coordinate after-hours operations, liaise with service partners, and ensure safe, high-quality care while remaining calm in high-stress moments.

Qualifications

• 2 years of hands-on crisis management experience in care settings.
• 2 years of direct care experience with individuals who have developmental disabilities and mental health needs.
• 1 year of supervisory experience in frontline care (preferred).
• Post-secondary education in Child and Youth Care, Social Work, Psychology, or related field (required).
• Experience working with Children’s Services, FSCD, or PDD.

Responsibilities

• Manage crises occurring after-hours and ensure safety.
• Mentor and coach frontline employees to deliver trauma-informed care.
• Support program operations: staffing, scheduling, and workflow organization.
• Monitor performance and provide coaching to improve team effectiveness.
• Complete Critical Incident Reports and coordinate with partners to ensure care continuity.

Skills

Crisis management

Direct care

Supervisory experience

Trauma-informed care

Harm reduction

Education

Child & Youth Care or related field

Job description

After-Hours Program Supervisor – Edmonton and surrounding area, AB

If you build trust through presence, earn respect through action, and are not afraid to step into hard moments with youth who need consistency the most… keep reading. If you are looking for something predictable, low-demand, or hands-off, this will not be the right fit.

After-Hours Program Supervisors provide crisis management support to our 24/7 care programs. You will coach and mentor front-line employees such as Child and Youth Care Workers (CYCWs). Leading by example, you will actively support children and youth with complex needs, build trusting relationships, and set a gold standard of high quality care for frontline employees. Your work is grounded in harm reduction and crisis response. This work is demanding. It will stretch your patience and creativity. It will give you the chance to make a positive impact on the lives of individuals in care.

Schedule

• Full-Time.
• Overnight Awake: First 2 days 5:00 PM - 1:00 AM, last 2 days 12:00 AM - 8:00 AM.
  • On-Call coverage during weekends: When assigned as primary 8:00 AM - 8:00 PM, when assigned as secondary 8:00 PM - 8:00 AM.
• Rotation: 4 days on, 2 days off.

What Your Success Looks Like

• Front-line employees know they can go to you with any question or concern.
• Individuals feel safe, valued, and genuinely cared for thanks to the trust and consistency you bring to their lives.
• Difficult moments de-escalate because of your presence or guidance.
• CYCWs and Community Support Workers (CSWs) mirror your calm approach.

Your Day to Day

Manage crises occurring after-hours.
Provide mentorship to front-line employees, ensuring they deliver high-quality, trauma-informed care.
Support program operations, including staffing, scheduling, and workflow organization.
Monitor performance and provide coaching to enhance team effectiveness.
Complete Critical Incident Reports ensuring safety compliance with policies.
Liaise with stakeholders, including Children’s Services, FSCD, and PDD, to coordinate care and support services.
Collaborate with internal departments (People and Culture, Finance, Communications) to ensure operational success.
Provide support to maintain smooth program operations.

Core Requirements

• 2 years of proven hands-on experience managing crisis situations in care (required).
• 2 years verifiable experience providing direct care to individuals with developmental disabilities and mental health needs (required).
• 1 year of supervisory experience in front-line care (preferred).
• Post-secondary education in Child and Youth Care, Social Work, Psychology,Community Addictions and Mental Health, or a related field (required).
• Experience working with Children and Family Services, FSCD, or PDD.
• In-depth knowledge of harm reduction and home care best practices.

Compliance Requirements

• Valid Alberta Class 5 Driver’s License.
• Clear Alberta 3-year Driver’s Abstract.
• Own a reliable 4-door vehicle to transport persons served.
• Alberta vehicle registration.
• $2 Million Alberta Auto Insurance Liability coverage.
• Clear Criminal Record with Vulnerable Sector Check obtained in last 6 months.
• Clear Intervention Record Check obtained in last 6 months.
• Valid Standard/Intermediate First Aid with CPR Level C (Canadian Provider in person or blended).

Physical Requirements

• Stay active throughout your shift (walking, standing, engaging).
• Support physical environments indoors and outdoors.
• Bend, crouch, and respond quickly when needed.
• Lift up to 10 lbs occasionally.
• Maintain energy and presence for the duration of your shift.

CarePros Offers You

• Monthly vehicle allowance.
• Structured rotation for built-in balance and recharge time.
• Ongoing training and professional development.
• Cornell University TCI (Therapeutic Crisis Intervention) Certification.
• Access to innovative care technology + mobile tools.
• A collaborative, supportive team environment.
• Possibility of extension in a rapidly expanding organization.

This role is for someone who:

• Finds purpose in supporting youth with complex needs.
• Is ready to be relied on, by both employees and those in care.
• Stay calm, grounded, and decisive in high-stress situations.
• Balances upholding expectations/structure with empathy.
• Is solution-focused.
• Understands trauma-informed care and child development.

This role is not for someone who:

• Prefers hands-off or administrative work.
• Is uncomfortable with crisis situations and behavioural challenges.
• Is looking for a low-demand or routine position.

We take our responsibility seriously. The individuals we support deserve consistency, safety, and care they can trust. We thank all applicants for their interest; however, only those selected for an interview will be contacted.