Affirmative Business Support Worker, Full Time, Job Well

Providence Care; Eastern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A community health organization in Kingston is seeking an Affirmative Business Support Worker to oversee small businesses employing individuals with mental illness. Responsibilities include coaching clients, improving business processes, and ensuring support for their independence. A minimum of a 2-year college diploma, leadership experience, and a valid Ontario driver's license are required. Competitive salary and benefits offered.

Benefits

Competitive salaries

Employee and Family Assistance Program

Education and mentorship opportunities

Qualifications

• 1 year recent leadership experience leading teams providing coaching and support.
• 1 year experience sourcing and managing vendors or suppliers.
• Valid Ontario driver's license and reliable transportation.

Responsibilities

• Improve Jobwell business processes to enhance efficiency and revenue.
• Maintain supportive relationships with BAs as a role model.
• Ensure staffing, scheduling, and training for BAs.

Skills

Leadership

Coaching

Vendor management

First Aid and CPR

Education

Minimum 2 year College Diploma

Job description

Overview

Job Code: 19928

Status: Full Time

Location: Providence Care Hospital

Union: OPSEU 4104 Service Clerical

Wage: $32.64 - $34.00

Posting Period: October 10, 2025 - October 19, 2025

The Affirmative Business Support Worker (ABSW) oversees the development, growth and operations of small businesses that exist to employ people living with mental illness. Taking a recovery-focused approach, the ABSW supports clients while working side-by-side to provide appropriate coaching, mentoring, training and support. Working in real time, the ABSW makes workplace accommodations specific to the needs of each client while simultaneously ensuring the businesses’ operational and financial objectives are met.

The businesses are operated by Jobwell, a not-for-profit corporation that acts as employer for clients working in the program. Current businesses operated by Jobwell include cafés, a car wash, commercial cleaning, and various contracts with community partners. For the program to remain sustainable, the businesses must at least break-even. Under the general direction of the Manager, Affirmative Business, the ABSW works to maximize Jobwell revenues and the number of jobs available for clients, while continually controlling costs. The ABSW is responsible for the health and safety of clients as they work. Clients working in the program have chosen to be referred to as Business Associates (BAs).

Education & Experience

• Minimum 2 year College Diploma
• 1 year recent leadership experience leading teams of people providing coaching, support and performance reviews
• 1 year experience sourcing and managing vendors or suppliers or external partners
• Valid Ontario driver's license, clear driver's abstract and reliable means of transportation on a regular basis, required
• First Aid and CPR Certification, preferred

Position Duties & Responsibilities

In the recovery oriented philosophy, the ABSW will contribute to the ongoing successful work experience and independence of Jobwell's Business Associates (BA) by:

• Continually improving Jobwell business processes to improve efficiency, generate revenue and maximize job opportunities for client served by Providence Care
• Developing and maintaining supportive relationships with BAs and serving as a role model while interacting or working side-by-side in the businesses
• Providing individualized support for BAs, in the areas of skill development, quality control, adherence to health and safety, etc. while promoting self-determination and decision-making
• Ensuring appropriate BA staffing, scheduling and job-related training of new BAs
• Providing BAs with necessary documentation related to their work, performance and income
• Assisting BA’s with their illness management by fostering the development of natural support networks within and outside the business setting (peer, team and family)
• Liaising with interprofessional teams (ACT, Case Management) and family physicians to share information with appropriate consent
• Working in accordance with applicable legislation and regulations governing business operation (H&S Act, WSIB, WHMIS etc.)
• Consulting with the manager or the Jobwell board to address issues related to the development of a business, marketing strategies etc.
• Reviewing work for completion against given instructions and established procedures
• Resolving disputes or conflicts between BAs with support from the manager when required

Why Work at Providence Care Community Teams

• Providence Care offers a wide range of community services across Southeastern Ontario
• Community services striving for excellence in care, education and research
• Committed to people centred approach to care delivery
• Competitive salaries, benefits and pension
• Corporate and service specific orientation for new hires
• Focus on Healthy Workplace and Culture of Quality
• Employee and Family Assistance Program
• Education, mentorship and bursary opportunities
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Locations in Kingston, Belleville, Brockville, Kingston, Napanee and Sharbot Lake