AEC GIS Customer Success Strategist — Remote Canada

Nada Holdings, Inc.; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading GIS solutions provider is seeking a Customer Success Manager to support clients in the Architecture, Engineering, and Construction sectors. The role involves cultivating relationships, understanding business requirements, and ensuring solutions align with client needs. Candidates should have a strong background in GIS and AEC, with at least 5 years of experience. This is a remote role based in Canada with a competitive salary and comprehensive benefits.

Benefits

Work from home or hybrid options

Generous paid time off

Comprehensive health benefits

Employee discounts on gym memberships

Training and development programs

Qualifications

• Minimum 5 years’ direct experience with AEC firms or GIS companies.
• Strong understanding of how GIS works in AEC workflows.
• Experience in customer or account management with executive-level interaction.

Responsibilities

• Establish trusted relationships with customers.
• Develop Customer Success Strategy with goals and KPIs.
• Drive solution adoption and ensure customer success.

Skills

Customer management

Problem-solving

Strategic thinking

Communication

Collaboration

Education

University degree or college diploma in planning, architecture, engineering, geomatics, construction, or environmental management

Tools

Salesforce

AutoCAD

Civil3D

Autodesk Construction Cloud

Revit

Job description

A leading GIS solutions provider is seeking a Customer Success Manager to support clients in the Architecture, Engineering, and Construction sectors. The role involves cultivating relationships, understanding business requirements, and ensuring solutions align with client needs. Candidates should have a strong background in GIS and AEC, with at least 5 years of experience. This is a remote role based in Canada with a competitive salary and comprehensive benefits.