Advisy Agent, Member and Client Experience

Desjardins; Blanc-Sablon; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance with telemedicine

Health and wellness expenses reimbursement

Remote work equipment reimbursement

Job summary

A leading financial services organization in Quebec is seeking committed individuals to support members and clients with transactions and technology tools. Candidates should have a passion for helping others and a commitment to diversity and inclusion. Responsibilities include client support in technology, business development, and dealing with fraud cases, ensuring a positive experience for clients. The organization offers competitive salary, flexible vacation, and a defined benefit pension plan.

Qualifications

• Ability to assist members and clients with technology tools for transactions.
• Experience in business development and maintaining client relationships.
• Skills to help clients dealing with fraud or irregularities.

Responsibilities

• Support members by educating them about applications and technology tools.
• Contribute to business development and relationship management.
• Ensure clients facing issues are referred to the right partners.

Job description

Several opportunities are currently available in the Côte-Nord region.

Required

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own
• Contribute to business development and maintain business relationships through service delivery and activities
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

Regardless of your experience or education, if you’ve always wanted to work in the financial services industry, send us your application. Our recruiters will contact you to find the job best suited to your career goals. The Desjardins Cooperative Institute (DCI) provides a unique opportunity to receive training for a career suited to your skills, goals and education.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)