Advisory Specialist

Diligent; Vancouver; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading governance and compliance software provider is seeking a professional to join their team in Vancouver. This role focuses on Entity Management, requiring strong SQL skills and a passion for GRC. The successful candidate will deliver professional services throughout the customer journey, collaborating with stakeholders to ensure successful implementation. The position offers a salary range of $65,000 - $80,000 CAD and a flexible work environment with comprehensive benefits.

Benefits

Flexible work environment

Comprehensive health benefits

Generous time-off policy

Wellness programs

Meeting-free days

Qualifications

• 3-5 years of experience in a client-facing or consulting role.
• Experience with advanced SQL skills including complex queries.
• Passionate about governance, risk and compliance.

Responsibilities

• Deliver professional services throughout the customer journey.
• Assist stakeholders in the customer lifecycle.
• Configure and implement Diligent solutions.

Skills

Client-facing skills

Advanced SQL

Data manipulation in spreadsheets

Time management

Problem-solving

Communication skills

GRC knowledge

Education

Undergraduate degree in relevant area

Tools

Excel

Access

GRC tools

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity.

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering Diligent’s solutions related to Entity Management. This role is expected to collaborate with internal teams and clients to get the job done.

Key Responsibilities

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Assist Customer Success and other stakeholders (where relevant and appropriate, e.g., Sales, Management) in the different stages of the customer lifecycle.
• Leverage GRC Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution.
• Extract and/or load customer data.
• Develop domain and product expertise to provide guidance on best practices for solution rollout and project execution through continuous learning and personal development.
• Engage in the implementation process end‑to‑end independently, including engagement with the Client.
• Engage with clients to understand their goals and how they manage their entities.
• Leverage Diligent methodology to configure and implement our product/solutions and enable customers to use our products.
• Ensure great customer experience during the implementation journey.
• Ensure timely and quality delivery of the services/solutions contracted by customers.
• Collaborate with internal and external stakeholders in responding to urgent alerts and production incidents.
• Convey complex information clearly, effectively and concisely, whether written or verbally.

Required Experience/Skills

• 3‑5 years of experience in an internal or external client‑facing or consulting role.
• 3‑5 years of advanced SQL skills including complex joins, windows functions, stored procedures, performance tuning and complex query optimizations.
• Knowledge of database structure languages such as SQL or T‑SQL.
• Expert level data manipulation in spreadsheets (Excel, Access).
• Embed Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences.
• Maintain a consistently high‑quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders.
• Demonstrate effective time management and organization skills and ability to multi‑task in a fast‑paced environment.
• Show willingness to problem‑solve and take on new challenges.
• Ability to work as part of a global team to deliver in aggressive timeframes and respond quickly in a constantly changing environment.
• Passionate about GRC (e.g., governance, audit, compliance, internal controls, information security, ESG, entities and/or risk management, etc).
• Excellent communication skills, including delivery of presentations or workshops.
• Ability to effectively engage client personnel in solution discussions to resolve issues regarding GRC requirements and goals.

Preferred Experience/Skills

• Demonstrate effective time management and ability to multi‑task in a fast‑paced environment.
• Experience with a GRC and/or analytics tool is a plus.
• Expert level data manipulation in spreadsheets (Excel, Access).
• Knowledge of database structure languages such as SQL or T‑SQL.
• Experience with a platform‑based product/solution is an added advantage.
• GRI Sustainability Reporting, ISB or other relevant certification desired.
• Undergraduate degree in a relevant area (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.

Pay Range

$65,000 - $80,000 CAD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature, thriving in exploring how things can be done differently, both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy and wellness programs, to name a few.
• We have teams all over the world. While we may be headquartered in New York City, we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

EEO Statement

Diligent is a drug‑free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.