Advisory Agent, Member and Client Experience

Desjardins; Waterloo; In loco; CAD 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Health and wellness expenses reimburse

Telework equipment reimbursement

Benefits apply based on eligibility

Descrizione del lavoro

Desjardins is hiring a member/client experience advisory agent for a temporary 12-month on-site role in Waterloo, Quebec. You will assist members with banking tasks, promote Desjardins products, and provide personalized solutions while ensuring secure, compliant transactions.

You will engage in business development, help identify opportunities, and guide clients toward appropriate partners. A strong focus on customer experience and digital tools will be essential in this role.

Competenze

• High school diploma or equivalent.
• Minimum of two years of relevant experience.
• French language proficiency required.
• Other combinations of qualifications may be considered.

Mansioni

• Provide information and support on technological tools and applications for member self-service.
• Contribute to business development and maintain relationships through service delivery and activities.
• Assist members who have encountered fraud or irregularities, and refer to appropriate partners.
• Stay updated on standards, products and services and adhere to compliance, security and risk rules.

Conoscenze

Tech savvy

Communicates effectively

Customer focus

Action oriented

Nimble learning

Situational adaptability

French language proficiency

Formazione

High school diploma or equivalent

Descrizione del lavoro

Temporary 12-month position

The work mode arrangement for the position is full-time on site.

Required

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)