Advisory Agent, Member and Client Experience

Desjardins; Saint-Alphonse-Rodriguez; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting1

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is hiring an Advisory Agent, Member and Client Experience on-site in Quebec. You will help members and clients feel welcome, listen to their needs, and provide guidance on banking transactions and digital tools.

You will promote Desjardins products and services and offer personalized solutions while maintaining compliance and security standards. You will also identify opportunities for business development and refer clients to colleagues with specialized needs, acting as an ambassador

Qualifications

• High school diploma or related field
• Minimum of two years' relevant experience
• Other combinations of qualifications may be considered
• Knowledge of French is required
• Knowledge of Desjardins products and services for members and Desjardins distribution networks
• Ability to enter data in systems
• Knowledge of security measures, legal frameworks and internal controls
• Understanding of financial services cooperatives philosophy and fundamentals
• Knowledge of operating procedures related to convenience products and transactions
• Awareness of service standards and customer expectations

Responsibilities

• Support members and clients by informing them about tech tools and apps for self-transactions
• Contribute to business development and maintain relationships through service delivery
• Assist members and clients who encounter fraud or irregularities and refer to partners
• Stay updated on latest standards, products and services
• Adhere to compliance, security and risk management rules

Skills

French language

Data entry

Security awareness

Customer service

Tech savvy

Communication skills

Adaptability

Education

High school diploma

Tools

Data systems

Job description

Advisory Agent, Member and Client Experience

Aug 12, 2026

The work mode arrangement for the position is full-time on site.

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and provide advice to members and clients about their banking transactions. You promote all Desjardins products and services, and the various distribution channels available. You are attentive to members' and clients' needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs. You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Onsite

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of all convenience services products and services
• Knowledge of Desjardins products and services for caisse members, products and services offered by Desjardins Business centres, components and distribution networks and channels, and products and services offered by competitors
• Ability to enter data in the systems
• Knowledge of security measures, legal frameworks and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standardsAction oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Desjardins is North America's largest cooperative financial group, offering a wide range of services while maintaining high capital ratios and recognition for employer excellence.

Banking Credit Intermediation Financial Services

Company size 10,001+ employees

Company type Privately held

Total funding 0

Momentum

Team growth

Momentum

Team growth

3% in 12 mo

43,941 employees on LinkedIn

Employee experience

What it’s like inside

4.0

4,559 reviews

84% would recommend

Culture & values

Culture & values 4.1

Work-life balance

Work-life balance 4.2

Career opportunities

Career opportunities 3.9

Compensation & benefits

Compensation & benefits 4.0

Capital

Funding history

Footprint

Where they work