Advisory Agent - Member and Client Experience

Desjardins Technology Group; Repentigny; In loco; CAD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Health and telework expense coverage

Descrizione del lavoro

Desjardins Technology Group in Repentigny, QC is seeking a Member/Client Advisory Agent to improve member satisfaction by guiding them through transactions, explaining available financial products, and offering personalized solutions. You will promote cooperative values while ensuring secure and smooth operations.

The role emphasizes helping clients, embracing digital tools, staying updated with products, and maintaining strong service standards within a full-time on-site work model.

Competenze

• High school diploma (or related field) required
• Minimum 3 years of relevant experience
• French language proficiency required
• Knowledge of Desjardins products and services and convenience transactions
• Understanding of data integration, security, internal controls, and legal framework
• Familiarity with financial services cooperatives philosophy
• Knowledge of service standards and operating procedures for products and transactions

Mansioni

• Support members and clients by guiding them to existing apps and tools for transactions
• Contribute to business development and sustain relationships through service delivery
• Assist members and clients with fraud or irregularities and process related transactions
• Stay updated on the latest standards, products and services in the field
• Uphold compliance, security and risk management standards

Conoscenze

French language

Customer service

Tech savvy

Communicates effectively

Formazione

High school diploma

Descrizione del lavoro

The work mode arrangement for the position is full-time on site

As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and advise members and clients on available financial products and services, and promote the various distribution channels available.You open accounts for them and help them with their financial transactions, while remaining attentive to their needs so you can offer them personalized solutions. You identify business opportunities, and refer members and clients to colleagues who can help them with specialized needs.You are a proud ambassador of digital solutions and you advise members and clients on their use. You ensure that financial transactions go smoothly, while addressing any issues that may arise. You provide information and support on the use of technological tools, while sharing advice about prevention and safety. More specifically, you will be required to:

• Support members and clients by telling them existing applications and technological tools that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities. Monitor and process transactions required to settle their cases.
• Stay on top of the latest standards, products and services in your field.
• Uphold compliance, security and risk management standards.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

#LI-Onsite

What you bring to the table

• High school diplomas in a related field
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and transactions
• Knowledge of service standards

Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-10-22