Advisor Support Analyst — Elevate Client Experience

Manulife; Southwestern Ontario; Hybrid; CAD 61,000 - 103,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario is seeking an Advisor Support Analyst to resolve service-related escalations and support advisors. The ideal candidate will have strong customer service experience and communication skills, along with the ability to thrive in a fast-paced environment. This position offers a hybrid work arrangement and a competitive salary range of $61,350.00 CAD - $102,250.00 CAD.

Benefits

Health and dental benefits

Retirement savings plans

Paid time off program

Qualifications

• At least 3 years of experience in customer service.
• Top-notch communication skills.
• Ability to learn new concepts and tools quickly.
• Proven track record in a fast-paced environment.
• Approachable with strong relationship-building skills.

Responsibilities

• Act as main contact for service-related escalations.
• Support advisor inquiries within expected turnaround times.
• Analyze complex issues and provide resolutions.
• Identify and report business risks.
• Work with leaders on volume trend analysis.

Skills

Customer service experience

Communication skills

Ability to learn quickly

Knowledge of financial services

Conflict management

Tools

Manulife Wealth applications

Job description

A leading financial services provider in Southwestern Ontario is seeking an Advisor Support Analyst to resolve service-related escalations and support advisors. The ideal candidate will have strong customer service experience and communication skills, along with the ability to thrive in a fast-paced environment. This position offers a hybrid work arrangement and a competitive salary range of $61,350.00 CAD - $102,250.00 CAD.