Advanced Tech: Help Desk L1 Surveillance (Remote)

BCE; Toronto; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading telecommunications company in Ontario seeks a Technician – Advanced Business Technician I. This part-time role focuses on providing surveillance and troubleshooting for customer network equipment. Candidates should have a college diploma in electronics or telecommunications and strong communication skills. The position allows for remote work options, with a mixture of in-office requirements.

Benefits

Competitive salary

Medical, dental, vision, and mental health coverage

35% discount on services

Qualifications

• Fluent in English (knowledge of French is an asset).
• As necessary, agree to undergo background security checks to meet customer clearance requirements.

Responsibilities

• Perform surveillance and troubleshooting on customers’ network equipment.
• Manage ticket status and keep customers informed until resolution.
• Prioritize workload efficiently.

Skills

Basic knowledge of inter‑networking (LAN, MAN, WAN, VoIP)

Excellent communication skills

Ability to listen, understand, analyze, and respond to customer needs

Education

College diploma in electronics or telecommunications

Minimum of a high school diploma

Job description

A leading telecommunications company in Ontario seeks a Technician – Advanced Business Technician I. This part-time role focuses on providing surveillance and troubleshooting for customer network equipment. Candidates should have a college diploma in electronics or telecommunications and strong communication skills. The position allows for remote work options, with a mixture of in-office requirements.