ADMN O 18R Case Manager

The Team The Registry Team; Vancouver; On-site; CAD 64,000 - 73,000; Full time

Job summary

A public service organization in Vancouver is seeking a Case Manager to provide essential support in adjudication processes and case management. The ideal candidate will have at least two years of relevant post-secondary education and experience in legal or social justice contexts. This full-time position offers a salary range of $64,123 to $72,674 and a meaningful chance to impact human rights in the community. Applications are accepted until 11:00 PM Pacific Time on the closing date.

Qualifications

• Minimum of two years post-secondary education with relevant experience.
• Experience with administrative tribunals and legal support is necessary.

Responsibilities

• Provide case management and assist members with adjudication.
• Coordinate arrangements and offer information on processes.

Skills

Project Portfolio Management

Motivational Interviewing

HIPAA

Computer Skills

Intake Experience

Lean Six Sigma

Conflict Management

Case Management

Team Management

Program Development

Social Work

Addiction Counseling

Education

Two years post-secondary education

Job description

Description

The Team

The Registry Team is an established group of approximately 25 dedicated professionals including Customer Service Representatives, Registry Officers, and Case Managers who work closely with other Tribunal staff to protect the human rights of British Columbians. They handle public inquiries, process complaints, and support case management with precision and care. The team values diversity and inclusion, fostering an environment where each member’s contributions are recognized and appreciated as they work together to uphold a society free from discrimination.

The Role

The Case Manager plays a key role in supporting the Tribunal’s work by providing case management, assisting members with adjudication, coordinating arrangements, and offering valuable information on processes and resources. This position offers a meaningful opportunity to protect human rights, particularly by reducing barriers experienced by Indigenous Peoples and ensuring access to justice. Candidates will be inspired by the chance to make a significant impact in a dynamic environment dedicated to transforming human rights services.

Qualifications

• Minimum of two (2) years post‑secondary education with a minimum of two (2) years directly related experience, or an equivalent combination of education and experience may be considered.
• Related experience must include a minimum of two (2) years in the following: experience with administrative tribunals, legal process, legal support, or relevant legislation.

Preference may be given to candidates with the following:

• Two (2) years or more experience working in a high‑volume legal or quasi‑legal case management environment.
• Two (2) years or more experience working in the fields of human rights or social justice.

About this Position

There are currently two (2) temporary vacancies available, including one opportunity until January 8 2027 which may be extended or become permanent. An eligibility list may be established to fill future temporary and permanent vacancies. Please refer to MyHR for more information on Temporary Market Adjustments.

Enhanced Security Screening will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace that represents the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive, and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations status or non‑status Inuit or Métis) applicants originating from the land now known as Canada seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process, including job applications and interviews.

How to Apply

Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies, and other position‑related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history (including start and end dates) and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, by visiting the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11 : 00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty, visit the Technical Assistance page of MyHR.

Key Skills

• Project Portfolio Management
• Motivational Interviewing
• HIPAA
• Computer Skills
• Intake Experience
• Lean Six Sigma
• Conflict Management
• Case Management
• Team Management
• Program Development
• Social Work
• Addiction Counseling

Employment Details

Employment Type: Full‑Time

Yearly Salary: $64,123 – $72,674