Admitting Clerk, Registration (Permanent Part-Time)

Northumberland Hills Hospital; Cobourg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community hospital in Cobourg is seeking a part-time Admitting Clerk responsible for patient information duties and communication. The ideal candidate must handle responsibilities under minimal supervision and have strong interpersonal and communication skills. Required qualifications include a graduate of a Medical Secretarial or similar program. The pay ranges from $27.585 to $29.344 per hour as per the CUPE Collective Agreement.

Qualifications

• Ability to operate Meridian 11 Communication System.
• Capable of managing a variable workload effectively.
• Experience in patient information handling and confidentiality.

Responsibilities

• Perform a variety of patient information duties accurately.
• Operate telecommunication systems including switchboard and paging.
• Maintain confidentiality of all patient information.

Skills

Excellent interpersonal skills

High level of communication skills

Excellent keyboarding skills

Current computer skills

Education

Graduate of a community college Medical Secretarial Program

Medical Office Assistant Program

Medical Terminology Course

Job description

Reference # 01003 Posted Monday, November 10th, 2025 at 12:00am Scope Public Applications Accepted Position Admitting Clerk Department Registration Term Permanent, Part-Time Pay $27.585 to $29.344 as per the CUPE Collective Agreement Application Deadline Monday, December 1st, 2025 at 12:00am

VALUES AND COMMITMENT

At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and what we do. We remain committed to sustaining an experienced workforce that reflects Northumberland Hills Hospital’s dedication to recognising everyone’s contributions and respecting everyone’s dignity, unique experience, and potential.

EQUITY AND ACCESSIBILITY STATEMENT

Northumberland Hills Hospital remains respectful of all protected rights, in line with the grounds laid out by the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). As such, we welcome applications from all qualified applicants and interests from racialized persons/persons of colour, Indigenous People of North America, women, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

We strive to make our entire hiring process as accessible as possible and provide accommodations as required for applicants if needed. For any hiring related accommodation needs and/or requests please email us via [e-mail]. We do not use artificial intelligence in our hiring process.

LOCATION AND ABOUT NHH

Located approximately 100 kilometres east of Toronto, NHH delivers a broad range of acute, post-acute, outpatient and diagnostic services. Acute services include emergency and intensive care, medical/surgical care, obstetrical care and palliative care. Post-acute specialty services (PASS) include restorative care and rehabilitation. Mental health care, cancer and supportive care, dialysis and other ambulatory care clinics are offered on an outpatient basis through partnerships with regional centres and nearby specialists. NHH offers a full range of diagnostic services, including magnetic resonance imaging (MRI), computed tomography (CT) and mammography. The hospital serves the catchment area of west Northumberland County. A mixed urban and rural population of approximately 67,000 residents, west Northumberland comprises the Town of Cobourg, the Municipality of Port Hope, Alderville First Nation and the townships of Hamilton, Cramahe and Alnwick/Haldimand. NHH employs more than 850 people and relies on the additional support provided by physicians, midwives and volunteers. NHH is an active member of Ontario Health (East)—formerly the Central East Local Health Integration Network—and the Ontario Health Team of Northumberland. For more information, please visit nhh.ca or follow us on Facebook @northumberlandhillshosp, and LinkedIn Northumberland Hills Hospital.

Role Overview

Knowledgeable and supportive of department goals and objectives as well as policies and procedures of the department, the Registration/Admitting Clerk is responsible for: performing a variety of related patient information duties in an accurate and timely fashion, under minimal supervision, to assist health care providers in the delivery of quality patient care. Responsibility also encompasses effective communication, which includes all switchboard functions and paging. Public reception is also a vital part of this position. Must be able to work under stressful situations; however, in a courteous and accommodating manner and pleasant voice. This is a no rotation, in person position.

• Operates all features of the Meridian 11 Communication System
• Receives all incoming telephone calls and places long distance calls for patients, physicians and staff.
• Operates Paging System – general announcements, paging personnel and codes
• Co-ordinates the telecommunication during operation of Fire Plan, Disaster Plan
• Performs ADT (Admission, Discharge, Transfer) functions and operates the printers and emboss machine.
• Ensures patient designation for Day Surgery and Out-patient visits is entered into the computer
• Performs the pre-registration process for booked surgical day surgery, out-patient clinic visits and in-patients
• Keeps the physician-on-call list current
• Balances the daily, weekly, and monthly Ministry of Health (MOH) Census Summary Report in conjunction with the business office
• Runs daily and weekly computer reports, as required e.g., admission, discharge, transfer, bed census, religion, and physician’s admission lists
• Maintains and safeguards confidentiality of all patient information
• Performs departmental Quality Assurance activities
• Performs other duties that may be assigned by the Manager

Qualifications/Requirements

• Graduate of a community college Medical Secretarial Program/Medical Office Assistant Program, Medical Terminology Course or an acceptable equivalent combination of education and practical experience
• Excellent interpersonal skills are a must, along with a high level of communication skills
• Excellent keyboarding and current computer skills; capable of coping with the pressures of a variable workload
• Follows safe and healthy work practices and maintains a safe and healthy work environment through attendance at educational programs, use of established mechanisms for injuries and hazards and adherence to health and safety related policies and procedures
• Preference will be given to applicants with one year registration experience

Employment Requirements

Successful applicants are required provide a satisfactory vulnerable sector criminal reference check, that was complete less than one year from the date of hire. This requirement must be met within the first sixty (60) days of employment.

Additionally, to the above, successful applicants are also required to complete the Health Care Worker Health review process which includes providing an up-to-date immunization record to ensure compliance with the Ontario Hospital Association Communicable Diseases Surveillance Protocols within the first thirty (30) days of employment. Northumberland Hills Hospital operates a mandatory COVID-19 vaccination policy for all staff.

Northumberland Hills Hospital may choose to conduct parts/all the hiring process virtually. Furthermore, we are a scent-free environment. When attending the hospital kindly refrain from wearing strongly scented fragrances.

We thank all those that express interest in this exciting position; kindly note that due to high volumes of interests, only those selected for an interview will be contacted.