Admissions Support Manager

UNSW; Sydney; On-site; CAD 135,000 - 144,000; Full time

Job summary

A renowned university is seeking a Manager of Admissions Support to oversee admissions processing and lead teams in delivering high-quality service. The role involves collaboration with various stakeholders, ensuring compliance and utilizing data for strategic improvements. Ideal candidates will have deep knowledge of admissions policies in Australian higher education and proven team leadership experience. Benefits include flexible working arrangements and additional superannuation contributions.

Benefits

17% Superannuation contributions

Flexible working arrangements

Discounts and entitlements

Qualifications

• In-depth knowledge of Australian higher education admissions.
• Proven experience leading admissions or enrolment teams.
• High attention to detail in communications.

Responsibilities

• Lead onshore and offshore teams for efficient admissions processing.
• Collaborate with stakeholders to meet enrolment targets.
• Ensure compliance with educational standards.

Skills

Knowledge of admissions policies

Experience in team leadership

Excellent communication skills

Interpersonal and relationship management

Organizational skills

Problem-solving skills

Tools

Admissions management software

Student information systems

Job description

• Employment Type: Full Time Ongoing

• Remuneration: $148012-$157056 depending on experience+ 17% superannuation (Level 9)

• Location: Kensington UNSW Campus (hybrid)

Why Your Role Matters

The Manager, Admissions Support leads the delivery of efficient, accurate, and compliant admissions processing within the Registrar and Student Services Portfolio.

You’ll oversee onshore and offshore teams responsible for document management, English language verification, eCOE issuance, and other non-assessment tasks. Working closely with the Admissions Operations Managers (Undergraduate and Postgraduate), you’ll ensure alignment between daily operations and broader strategic goals.

Reporting to the Head of Admissions, Scholarships & RPL, you’ll drive continuous improvement, implement change, and uphold high service standards across all admissions processes.

Main Responsibilities

• Lead onshore and offshore teams to deliver efficient, compliant admissions processing and exceptional service
• Collaborate with Admissions Operations Managers, Recruitment, and other stakeholders to meet enrolment targets and shared KPIs
• Ensure all activities comply with TEQSA, ESOS, and HESF standards
• Oversee workload planning, performance, and training across the admissions cycle
• Manage complex or escalated cases and provide expert policy and procedural advice
• Use data and analytics to monitor performance, identify improvements, and inform strategic planning
• Contribute to policy development, process optimisation, and continuous improvement initiatives
• Represent Admissions at key meetings and maintain strong relationships with internal and external stakeholders

Who You Are

We are looking for someone who is aligned with UNSW’s vision and values and comes with:

• In-depth knowledge of admissions policies, procedures, and regulations within Australian higher education
• Proven experience leading teams in admissions, enrolments, or related higher education operations
• Excellent written and verbal communication skills with high attention to detail
• Strong interpersonal and relationship management skills with the ability to influence at senior levels
• Demonstrated ability to manage competing priorities, work independently, and deliver results under pressure
• Exceptional organisational skills and a proactive approach to problem-solving and planning
• Solid understanding of admissions management software and student information systems
• Proven ability to lead and embed change in a complex work environment

The successful person will be required to work over the Christmas shutdown and occasionally be available after hours or during weekends. Flexible working arrangements can be discussed at interview time.

Candidates will need to have ongoing working rights – this role is not available for sponsorship.

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

• Access to up to 17% Superannuation contributions and additional leave loading payments
• Flexible working arrangements
• Discounts and entitlements (retail, education, fitness)

Recruitment process: Please submit your resume as well as cover letter that addresses the points in the “who you are” section of the job ad.

Applications close: 16 November 11.55PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate, [e-mail]

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.