Admissions Officer

UNSW; Sydney; On-site; CAD 81,000 - 92,000; Full time

Job summary

A leading university is looking for an Admissions Officer responsible for processing applications and providing excellent customer support. The ideal candidate will have prior experience in admissions and strong organizational skills. The role offers flexible working arrangements and a supportive culture. The successful applicant must have ongoing working rights and be available during busy periods.

Benefits

Access to up to 17% superannuation contributions

Flexible working arrangements

Qualifications

• Candidates need to have ongoing working rights; this role is not available for sponsorship.
• Must be available over the Christmas/New Year period.
• Experience handling inquiries and providing professional advice.

Responsibilities

• Process and assess admission applications accurately.
• Respond to inquiries through various channels.
• Evaluate qualifications for admission eligibility.

Skills

Previous experience in admissions

Organizational skills

Interpersonal skills

Strong computer literacy

Understanding of the student cycle

Job description

Employment Type

Full Time, Ongoing & Fixed Term

Remuneration

$88717-$100386 depending on experience, 17% super (Level5)

Location

Kensington, UNSW Campus

Why Your Role Matters

The Admissions Officer plays a key role in processing and assessing applications within the Admissions Scholarships and RPL team.

You will deliver high‑quality, accurate and timely admissions services while providing excellent customer support to applicants, University staff, agents and offshore partners. The role requires strong attention to detail, effective communication and a commitment to maintaining compliance and service standards.

This position reports to an Admissions Team Leader or Manager and has no direct reports.

We currently have several vacancies within the team, both permanent and fixed‑term (up to 12 months). You’ll have the opportunity to indicate your preference on the application form.

Main Responsibilities

• Process and assess admission applications accurately and efficiently in line with University policies
• Respond promptly to phone, email and in‑person enquiries providing clear and professional advice
• Use student administration systems and other software to manage data, generate reports and produce correspondence
• Evaluate academic qualifications and English language proficiency to determine eligibility for admission
• Issue offers and confirmation of enrolment (eCOE) forms for international applicants
• Verify applicant documentation and escalates discrepancies to ensure compliance
• Maintain up‑to‑date knowledge of admissions and higher education policies and procedures
• Contribute to policy and process improvements by providing feedback and assisting in developing training and resources
• Support the coordination of workloads to meet deadlines and maintain high‑quality outcomes

Who You Are

• Previous experience in admissions (essential)
• Understanding of the student cycle in a higher education setting
• Strong organisational and administrative skills with the ability to manage competing priorities and meet deadlines
• Proven ability to interpret and apply policy and procedures accurately
• Strong computer literacy including experience with student administration systems or other large business applications
• Well‑developed interpersonal skills and the ability to work effectively with people from diverse cultural backgrounds
• An understanding of and sensitivity to issues affecting international students and applicants
• A commitment to continuous improvement and contributing to a positive team culture aligned with UNSW’s values

Candidates will need to have ongoing working rights; this role is not available for sponsorship.

The successful person will need to be available over the Christmas/New Year period and occasionally on weekend or after‑hours work.

Benefits and Culture

• Access to up to 17% superannuation contributions and additional leave loading payments
• Flexible working arrangements

Recruitment Process

Submit your resume as well as a cover letter that addresses your motivation and your suitability for the role, addressing all points under the Who You Are section of the job ad.

Applications Close

16 November 11:55 PM

Get in touch for any question or support: Anne de Voronine, Talent Acquisition Associate.

Applications cannot be accepted if sent directly to the contact listed.

Equal Opportunity

UNSW is committed to equity, diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.