AdminPlus Associate, Member Direct Billing

Sun Life Financial; Southwestern Ontario; On-site; CAD 49,000 - 77,000; Full time

Job summary

A leading financial services organization in Southwestern Ontario is seeking an AdminPlus Associate to manage member direct billing tasks and support premium collection. The ideal candidate is bilingual in French and English and has experience in billing. This position offers a competitive salary, flexible benefits, and opportunities for continuous learning in a hybrid work environment.

Benefits

Flexible Benefits

Wellness programs

Continuous learning and development opportunities

Competitive salary and benefits package

Qualifications

• Bilingualism (French, English) is required for interactions with colleagues.
• Experience with billing systems and processes.
• Understanding of Group Benefits and administrative practices.

Responsibilities

• Manage day-to-day member direct billing tasks.
• Send and follow up on Pre-Authorized Debit agreements.
• Collaborate with internal teams on premium collection.

Skills

Bilingualism

Billing experience

Proficiency in Microsoft Excel

Attention to detail

Problem-solving skills

Tools

Microsoft Word

Database management systems

Job description

Overview

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Role Overview

We\'re seeking a detail-oriented and adaptable AdminPlus Associate to join our team. In this role, you\'ll provide crucial support for our growing Member Direct Billing (MDB) service, which collects premiums from individual Plan Members with active coverage who are on leave from employment.

Responsibilities

• Manage day-to-day member direct billing tasks based on unique client plan designs and administrative processes
• Send and follow up on Pre-Authorized Debit (PAD) agreements
• Maintain accurate member status and transaction information in our administrative system
• Validate payments and action daily uploads
• Follow up on member status changes, coverage adjustments, and non-payment of premiums
• Collaborate with internal teams on premium collection and member inquiries
• Process refund requests and maintain up-to-date member balances
• Administer monthly fee calculations and reporting for applicable clients
• Act as a subject matter expert on member direct billing during new implementations and investigations

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
• Billing, payroll or accounting experience
• Experience with billing systems and processes
• Proficiency in Microsoft Excel, Word, and database management
• Positive attitude and commitment to delivering high-quality service
• Understanding of Group Benefits and administrative practices
• Excellent attention to detail and organizational skills
• Ability to adapt to changing priorities and multitask effectively
• Strong analytical and problem-solving skills
• Ability to work effectively in a cross-functional team environment

What we offer

• Opportunity to work with a leading financial services organization
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work!
• Flexible Benefits from the day you join to meet the needs of you and your family
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• Collaborative and supportive team environment
• Continuous learning and development opportunities
• Competitive salary and benefits package
• A hybrid work environment

Join our team and play a crucial role in delivering exceptional service to our clients through the AdminPlus Member Direct Billing program. If you\'re ready for a challenging and rewarding career in benefits administration, we want to hear from you!

Salary Range: 49,000/49 000 - 77,000/77 000

Job Category: Customer Service / Operations

Posting End Date: 09/11/2025

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.